Remarkably horrible. If you are looking to buy a vehicle, many other choices out there. DO NOT BUY FROM THIS DEALERSHIP. I bought a Cadillac Escalade from this dealership and I can tell you with all certainty that they sold me a car that they KNEW had problems. I had to have the engine mount replaced after having the car for only 3 months. They would not cover the cost, so I paid $700+ for the repair. Now just 3 month later, I am having the same problem. On top of this, they charged me $700 for a paint protection service that they never provided. I called several times, they never called to book the appointment to have the service. I requested my money back, and they refused to refund me. I might need to seek an attorney but I felt that it was important to share my experience with potential buyers. You are better off drive 20 or 30 miles away to other dealerships if you have to because these guys could careless about you, they just want your money. DISGUSTING! ********** After I was able to get in touch with Pedram at Livermore Auto Group, my experience changed. Pedram listened to me vent my frustration, agreed to refund my paint protection without hesitation, and arranged for a rent a car while my vehicle was being fixed. While the situation was less than desirable to start off a business relationship, Pedram did what should have been done in the first place. He took care of our situation and made it right. I can only hope that he can clean house, and set the course straight for new customers. But I have to give him credit, he lived up to his word and did everything that he promised.
3688 Washington StPleasanton, CA 94566
From Business: Autotron Service Center has been serving the community at the same location since 1983. We specialize in Lexus, Toyota, Infiniti, Nissan, Mazda and most domestic mo…
Serving the Livermore Area.
From Business: Thank you for choosing Bavarian Engine Exchange to help with your used and rebuilt European Engine & Transmission needs. We are committed to providing you with cons…
I had one of the best experiences buying a used car and trading my old car in. I had a honda odyssey can which I traded it in for a newer subaru forester. They offered me good money for my car and have me a great deal on the forester. The sales guy was very helpful and knowledgeable and he gave me a free warranty which I didn't ask for. So far the car has been perfect and haven't had a single problem with it. They really do do a full inspection and make sure car is 100% ready for sale before listing it. I really recommend checking this place out. They are a family business so you don't the extra cost to cover anyone's commission :)
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