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Livermore Gardens Apartments

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Business Details

Livermore Gardens Apartments in Livermore, CA!

Regular Hours

Extra Phones:

Phone: (925) 271-7358

TollFree: (866) 747-7498

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Posted: 5/8/2012

Provided by Citysearch - 
Worst Experience. Manager (2 thumbs down)

Initially, the rent was advertised as $1595 online. When we came in, she changed it to $1620 a mo. Also, during this 1st visit, Andrea opened her window a few times to yell at a group of young kids who were throwing a football. At least 3-4x, she opened the window yelling, ""NO!"" or ""DON'T!"" or ""STOP!"" She stated that they are not allowed to throw a ball and/or hang out in a group in the yard like that. Whether she is enforcing the rules or not, we find it unprofessional and just plain rude to be yelling at kids like that out of the office window...especially w/ prospective renters witnessing it all. The next time we came in she says, ""Oh, I'm sorry, the rent is actually $25 more. Is that ok?"" It did raise another eyebrow again. Also, a little boy (5 yrs old) was, simply, standing on a skateboard right next to the mailboxes outside of her office. For the next few minutes, we received 50% of her attention as her discomfort and lack of patience increased. She says, ""That kid is not supposed to be doing that there"", ""that kid knows better than that,"" etc. Finally, she gets up & shoos the kid away. On the final day, we came in to finalize the paperwork As she explains we get one covered parking, she offers another, additional, parking for $20 more a mo. After we decline the offer, she adds that we are not allowed to park in any of the other open parking spots and that if we had any additional cars, they would have to be parked of the premises and/or in another area across the street. We were so surprised to get this important information now (this late in the move-in process) because we had more than 1 car (like most families do) & most or ALL other apartment complexes allow you to park in the extra spots. We expressed to Andrea that this was an issue for us because my girlfriend works swing & graveyard shifts and comes home at different hours of the night. Additionally, our son also drives and picks up the rest of the kids and we did not feel comfortable having them park across the main street. As we expressed this, she insisted in her rude, unsympathetic, way that she told us. Fact of the matter is, during the initial walk thru, she only said that they offer a second parking spot for $20 extra a month but NEVER EVER said that we are not allow to park in the other free parking spots. She DEFINITELY did not mention anything of the sort & DEFINITELY did not make it clear. We, honestly, would not have wasted anytime applying if this was the case. As I explained to Andrea that this was a difficult decision for us, she kept saying, ""well, I offered you guys an extra parking spot for $20."" I replied, ""Yes, you did offer that but you did not make it clear AT ALL that we couldn't park in any of the extra parking spots like most places."" Then she says all irritated, ""weeell, if you're a resident, you're not a guest riiiight?""... like we're dumb and that this should all be clear to us already. Although the parking issue may have been something we could have dealt with (especially since we already put in our 30 day notice at our current apartment), we could not look past her rude comments and unprofessional behaviour. As my girlfriend and I looked at each other with a look of possible disinterest, Andrea adds ""well, you guys don't have to live here."" Knowing that my girlfriend was going to loose her cool, I requested a moment for us to go outside and deliberate without Andrea around. As we deliberated outside, we got a chance to speak with some of the people who lived there & heard a few more stories about Andrea which aided in our decision to opt out. When we went back into the office to tell her about our decision, she tried to crack jokes but as we told her we were not interested, she rudely said (in a voice like we wasted all of her time), ""fine, and you don't get your $300 deposit back (which I believe $200 was supposed

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Livermore Gardens Apartments

5720 East AveLivermoreCA 94550

(925) 449-7225

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Livermore Gardens Apartments

5720 East AveLivermoreCA 94550

(925) 449-7225

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