We found a vehicle online we wanted to test drive and possibly buy so we made the 1 hr 45 minute trip with our two kids to Phil Long. Long story short Phil the sales manager tried to low ball us on our trade $1800 less than kbb average trade value citing us auction prices, claiming our vehicle would be going to auction not selling on their "13 acre" dealership. What a great way to pay nothing for a car and turn around a sell it! Anyway that wasn't the worst part. Phil generously raised our trade in value $1,000 (still $800 under kbb) but absolutely refused to lower the price of the SUV we wanted by one cent. I have bought many vehicles from delarships and have never seen a sales manager refuse to lower the price of a used car. We weren't asking for anything unreasonable, we only wanted $1,000 off sticker price! Considering is was basically a $19k SUV we wanted to buy that is more than fair. Fore warning if you go to Phil Long be prepared to pay every last cent of sticker price. The poor salesman wanted to make a sale but sales manager, who gains commission from all employees under him, had absolutely no desire to sell us a vehicle.