Let me preface this post by saying: I’m not the kind of person to complain. I understand mistakes happen. I have never written a bad review for a business—EVER. I’m pretty easy to please- even when it comes to my hair. With that being said, I went to this salon after reading all of the great reviews online. I was booked with Brittany. I had some highlights already, but this time I decided to change it up a bit and add some lowlights. Well it has been over a week and I am still heartbroken over how my hair turned out. Simply put, my hair looked like a wreck. I wanted caramel colored lowlights—which I told her. What I ended up with was DARK brown (almost black) hair with bright blonde streaks. I did not realize just how bad it was until I got home and took a closer look at it. I was mortified and all my friends were too. I called Brittany and (very nicely) told her strait up that I hated my hair and it was not what I asked for. I will not quote her, but let’s just say she was less than accommodating. I get that she was probably offended that I did not like her hair job, but she didn’t have to be as snide as she was. (Let’s remember—I was the one with the screwed up hair). She never said she was sorry that I did not like my hair. She never apologized. She just told me I could book with her again so she could try to fix it. (Obviously I did not) Instead, I booked with another salon with a stylist that a friend of mine recommended. When the stylist saw my hair she said what everyone had been thinking, “This is tragic.” It truly was. It took a LOT of work that day to fix my hair to look somewhat normal again. While it now looks 500% better than it did, it was hard to put color on the blonde streaks and tone down the dark brown ones. My hair has a long road back to normal and it’s safe to say I won’t be getting any compliments on it anytime soon. I called Brittany again yesterday and requested some of my money back (even just the 20$ tip I gave her! While nothing can be done about my hair, I would feel a little better if I was not out all of that money too.) I explained to her again how my hair is nothing like I wanted and how I had to get it fix from another salon. She told me that XS Salon does not do refunds and that I can add baking soda to my hair to make the lowlights fade. Once again, she never apologized or acted empathetic in any way. If she would have stepped down gracefully, I never would have written this review. But alas, here I am. I would be glad to post pictures of my hair before and after XS Salon if anyone is interested. Once upon a time I had beautiful hair… Thanks a lot XS.