I have patronized this store for many years. The selection is still unique, stylish, and absolutely fabulous I would say, however...they have surely changed their pricing structure in the last couple of years. This chain has now become more expensive than Haverty's or Bassett...pushing me right out of the opportunity to remain a regular cash-paying customer. Buying from I.O. Metro now requires a little consideration and often brings serious lamentation with me, as the furniture and design lover I am. This past year, I purchsed a bed that they carry from a different furniture dealer and saved nearly $500. That was a very sad occasion for this original I.O. Metro fan who once took a vacation day...just to travel leisurely to the northwest part of the state so I could spend the day visiting the three original stores for a fun day of shopping, and did the same to attend the Dallas store's grand opening. Also disappointing...it has been a very long time since I've noticed them to have a 75% off "Tent Sale" (clearance). On a positive note, I've never had a problem with ANY purchase...which means something.
06/14/12 • Awesome Job I had a great manager over sales that sold me a nice 10 year warranty mattress. The manager of Hank's was so nice and caring. He went over the time frame of making sure I was pleased. I will always shop at this Hank's store.It seems like family the way I was treated. No one ever treated me this way before.This manager made sure my items were delivered on time,till he delivered them himself before all elevators at my apartment were shut down. Rick, went beyond the call of duty. I want to thank Rick for everything. I will say, Hank's is the #1 store in Arkansas and for me to shop for all my furniture needs. Rick done a great job delivering my mattress. By coming too my home, He's already working on more furniture I need. Thank you Rick for being the best manager any customer could ever have. I will be back to shop,and Rick will be my salesman again. I'm very pleased with my mattress, pillow,bed frame and pad. Thank you! -Vera T. West Little Rock
About two weeks ago the new Hanks & More store opened.....I watched the building go up & knew it was going to be big........the building is beautiful....but wow...wow.....the inside is amazing! Thomasville, Bernhardt, Lexington, Henredon and Kincaid galleries and all the other great furniture that Hanks sells. Hanks has been selling furniture in Arkansas for a long time, and does his own commercials....the new store has a very cool kids zone....some fabulous contemporary furniture and the prices on the accessories is great. The best part is the sales people DON"T DOG YOU! They are very nice and leave you alone to shop.I bought a living room sofa that looks like a million bucks for less than 500.00. They have a cool website too.