I bought my first Harley from Heritage. The sales staff were friendly and not high pressure. I learned that they do not work on commission so they work more for you then for their own pocket. Recently went in because I am ready to "move up". The salesman helped me look at bikes, was open with me as I had financial limits and found a preowned that may just fit the bill. We weren't quite there for financial but he's watching for a bike that will work down the road, meanwhile, I keep looking as well. I'll be going back to Heritage, and my second bike will be from them, that I am sure of.