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Embassy Suites Hotel Baltimore At Bwi Airport
(410) 850-0747
1300 Concourse Dr, Linthicum Heights, MD 21090
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General Info
Location. Embassy Suites Hotel Baltimore at BWI Airport is located in Linthicum Heights and near the airport. Maryland Live Casino, M and T Bank Stadium, and Arundel Mills Mall are local attractions. Other area points of interest include Timbers at Troy Golf Course.
Hotel Features. Embassy Suites Hotel Baltimore at BWI Airport features a restaurant and a bar/lounge. Room service is available during limited hours. The hotel serves a complimentary cooked to order breakfast. Guests can enjoy a complimentary manager's reception each day, served in the evenings. Recreational amenities include an indoor pool, a sauna, and a 24 hour fitness facility. This 3 star property has a 24 hour business center and offers small meeting rooms, limo/town car service, and audiovisual equipment. This Linthicum Heights property has event space consisting of conference/meeting rooms, a ballroom, and exhibit space. The property has a complimentary airport shuttle (available 24 hours). Business services, wedding services, and tour assistance are available. Additional property amenities include multilingual staff, express check out, and ATM/banking services.
Guestrooms. 251 air conditioned guestrooms at Embassy Suites Hotel Baltimore at BWI Airport feature coffee/tea makers and complimentary weekday newspapers. All rooms include separate sitting areas along with desks and sofa beds. Kitchenettes include microwaves and refrigerators. Bathrooms feature complimentary toiletries. Wireless Internet access is available for a surcharge. Guestrooms offer multi line phones with voice mail. Televisions have video game consoles and pay movies. Rooms also include windows that open, blackout drapes/curtains, and electronic check out. Guests may request a turndown service and wake up calls.
Notifications and Fees:
- Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
The following fees and deposits are charged by the property at time of service, check in, or check out.
- Fee for in room wireless Internet: USD 9.95 (for 24 hours, rates may vary)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra Phones
- TollFree: (800) 362-2779
- TollFree: (866) 215-6641
AKA
- Embassy Suites-Bwi AIRPORT
- Embassy Suites Baltimore - at BWI Airport
In Business Since 1987
Reviews & Recommendations
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Terrible Hospitality
My family recently stayed at this hotel. The staff at this hotel was rude and none responsive to issues with the rooms. For example, the House Keeping staff refused to provide clean sheets for a sofa bed that had balled up sheets in it when we opened it, one of the rooms had a non working toilet for the duration of their stay, another room had ants which went unaddressed for the entire stay, the dining room waiter refused to bring a toaster to the dining buffet table so that toast could be made, a security guards yelled at one of the children (10 year old) who was awaiting her mother to come out of the restroom to go to her room. The list of bad experiences goes on and on.
I do not recommend staying at this hotel, especially with children as the staff is not child friendly. My family stayed at this hotel as part of a soccer tournament package. At the time of check in, all of the families associated with the soccer tournament were required to sign an agreement relative to responsible supervision of our children. Although we found this to be unusual and insulting, we understood the hotel may have wanted to ensure parents were reminded to keep their children under proper supervision.
The customer service skills of the staff in this hotel are extremely lacking. Instead of going out of their way to make guest feel welcome and comfortable, they do just to opposite. In fact, from the very moment we checked into the hotel, it was very clear this hotel was not amenable to guests with families. The staffs at the hotel were obnoxious and non accommodating throughout our stay. It was very clear that because the hotel was providing a group reservation rate we were not being treated as other guest in the hotel.
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