I recently rented a pontoon boat from Gillettes Espyville Marina. I was not aware that when they asked if I had experience “operating” a pontoon boat they really meant - fixing the motor. I was expected to know that there was air in the gas line, climb over the rail of the boat, stand next to the motor, take the gas line off and let the air out and then put the line back on, then prime the motor all while floating in the middle of the lake on a very windy day with rough waters. After being stuck in the middle of the lake for over 2 hours and 3 phone calls made by me to the marina. We were finally found. No one ever called me when they could not locate our boat. No one ever offered any suggestions as to what could be wrong with the boat or what to try. I understand that sometimes things happen and boats break but I had to argue with them to only pay for 2 hours. They blamed me for not knowing how to fix the motor and for not being able to give my exact location on the lake.