Rude, unprofessional, refused service due to miscommunication.
When I set up the appointment yesterday, he said he would send his guys out the next morning and then call me with an estimate. I work a full time job, so since he said he would call me, I assumed I wasn't needed at the house. My brother-in-law, who was there, told him he wasn't sure what was needed and they left when he tried to contact me.
When I spoke with the man immediately after they were there he said that he sent them to the next job. I apologized for the confusion and that I wasn't aware I was required to be there. He was rude the entire time, telling me it didn't matter and he wouldn't come back.
I am shocked that someone who says they are "trying to run a business" would be so rude and belittling. I don't leave bad reviews, but this experience is the exception. Don't use them.