On Tuesday, February 22, I brought my car to your store to have the tires checked, because at least one seemed to perhaps have a slipped belt. Although I didn't have a service appointment, Chris Matheny was courteous in signing me in and said one of your men would handle it. Mr. Jim Schroeder came to me very soon thereafter, told me that yes, one of the tires was definitely faulty, and he would see what kind of warranty arrangement could be made toward a tire replacement. He later told me he called the Goodyear office and was given an outstanding deal for my purchase of a new set of tires. He had obviously gone to bat for me, with his commitment to offering the best customer service possible. In every part of this situation, Jim was wonderfully courteous and helpful, and I appreciated his whole demeanor of friendliness and respect. While I was there, I noted that he was also very busy helping several other customers with the same kind of cheerful approach that couldn't help but give all of us confidence in his ability to serve with integrity and professionalism. I left that day with a new set of Assurance Comfortreads and a strong appreciation for Jim's kindness and expertise. His service certainly adds to the good experiences I've always had with your staff, and my compliments go to Jim and all of you for such an excellent commitment to your customers such as I've enjoyed. Sincerely,
Serving the Lincoln Area.
From Business: Diesel Engine repairing & rebuilding and Overhaul services, use engine, new engine, Rebuild and repair and Overhaul of Cummins engines, Detroit truck engine, Mack t…
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You have one of the finest facilities I have ever been to both in terms of location, atmosphere, and appearance. Furthermore, one of your employees by the name of Jesse, needs and should be recognized for helping me. He provided some of the best customer service I have ever received. I've been in customer service related roles/jobs for over twenty years so I feel I have a pretty good handle one when someone has gone above and beyond. At the same token too, the technician which rendered the work on my 2003 black, 4door Camry, could not have been more efficient. I had my car in and out in less than thirty minutes with have a tire rotation and balance. We are all just doing our jobs but to the level all the staff here at Graham did their job that day, helped me help my customers for the rest of my workday all the faster too both in terms of getting to location and just totally making my day. Putting me into a great, great mood set for the day when I left the building there that morning. I humbly thank you. Please see to it that everyone that helped me that day receives recognition for such outstanding service. I feel it's fully warranted.
These guys are great at what they do. Let me tell you a story. I had an issue with my brakes and they completely rebuilt one side of the system to no avail. Next he said "Well I will fix the other side for free" as it had become a bit of a mystery what the problem was. Once he completed that work, the issue existed. Many mechanics would continue to pour time and money into something like this until they, maybe, found this issue. Not Graham! The manager told me that they had exhausted their avenues and I would be best served to see the dealer. WOW! What refreshing honesty! I've always been impressed with their service and attention to continued customer service.