On Tuesday, February 22, I brought my car to your store to have the tires checked, because at least one seemed to perhaps have a slipped belt. Although I didn't have a service appointment, Chris Matheny was courteous in signing me in and said one of your men would handle it. Mr. Jim Schroeder came to me very soon thereafter, told me that yes, one of the tires was definitely faulty, and he would see what kind of warranty arrangement could be made toward a tire replacement. He later told me he called the Goodyear office and was given an outstanding deal for my purchase of a new set of tires. He had obviously gone to bat for me, with his commitment to offering the best customer service possible. In every part of this situation, Jim was wonderfully courteous and helpful, and I appreciated his whole demeanor of friendliness and respect. While I was there, I noted that he was also very busy helping several other customers with the same kind of cheerful approach that couldn't help but give all of us confidence in his ability to serve with integrity and professionalism. I left that day with a new set of Assurance Comfortreads and a strong appreciation for Jim's kindness and expertise. His service certainly adds to the good experiences I've always had with your staff, and my compliments go to Jim and all of you for such an excellent commitment to your customers such as I've enjoyed. Sincerely,
3320 N 20th St Ste ALincoln, NE 68521
From Business: ASE CertifiedAir Conditioning Service & Repair, Batteries, Alternators, Brakes, Clutches, Computerized Engine Analysis, Cooling System Reverse Flush, CV Shafts & Ax…
3645 Adams StLincoln, NE 68504
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, overh…
You have one of the finest facilities I have ever been to both in terms of location, atmosphere, and appearance. Furthermore, one of your employees by the name of Jesse, needs and should be recognized for helping me. He provided some of the best customer service I have ever received. I've been in customer service related roles/jobs for over twenty years so I feel I have a pretty good handle one when someone has gone above and beyond. At the same token too, the technician which rendered the work on my 2003 black, 4door Camry, could not have been more efficient. I had my car in and out in less than thirty minutes with have a tire rotation and balance. We are all just doing our jobs but to the level all the staff here at Graham did their job that day, helped me help my customers for the rest of my workday all the faster too both in terms of getting to location and just totally making my day. Putting me into a great, great mood set for the day when I left the building there that morning. I humbly thank you. Please see to it that everyone that helped me that day receives recognition for such outstanding service. I feel it's fully warranted.
My *honest* review. I would highly reccomend these guys as they do a good job for a good price. I've had several cars tinted there, a stereo installed in another (gps and lcd), and a hidden subwoofer in another. No peeling with the tint on ANY vehicles, but full disclosure and just to show they make things right (like the other review claims they don't), I had one vehicle that had issues on 2 windows in which something got underneath the tint that couldn't be seen until all the bubbles settled. Both times they immediately replaced the tinting on the windows no questions asked. I do not know what the other guy is talking about. If they damaged the interior, you should bring it up to them, if they ignore you, file a complaint with the BBB. Reeks of another business owner trying to leave bad reviews. I've never experienced a place ignoring me but I know if it was my money, I would be down there at the store and not online.