I want to start off by saying I have been to MANY Service Departments in Columbia and Lexington area but Herndon's Service Dept is off the CHARTS with Friendliness, Knowledge of my vehicle and most importantly CUSTOMER SATISFACTION!!! I brought my 2011 Tahoe to them with an on going issue(NO OTHER DEALER SERVICE DEPT COULD FIX) without an appointment. I was first greeted by a friendly young man named Bucky that got my information. He did not make me feel bad or put me off because I did not have an appointment(unlike other dealerships around here). I told him I would be waiting since I had no other means of transportation. He did let me know it could be up to 20 mins before they could get my Tahoe in the shop. Well 10 mins later, Herndon's Service Manager Rich Koellner(btw ladies he is a very ATTRACTIVE MAN) came to me to discuss the issues of my Tahoe. I was like "WOW they actually know whats wrong and how to fix it?" Mr. Koellner told me exactly what it was going to take to fix it and it was covered under warranty but the part was not in stock nor was it any where close to South Carolina. He stated it would take 2 days to get but I needed to leave my Tahoe at Herndon because he felt it may cause other issues with my Tahoe. Well I do not have rental coverage or another vehicle I could drive or use. Mr Koellner told me no worries that he would get me a rental vehicle at no extra charge, that he would stand for the bill. OMG!! REALLY?!!! Not only was this man Professional & Knowledgable(not to mention VERY EASY TO LOOK AT) but he understood my problems and helped me with them. I got my Tahoe back 2 days later, they even washed it!! As soon as I got there they greeted me by name and went over item by item on my invoice and explained it to me where I would understand it!! I HIGHLY RECOMMEND HERNDON CHEVY SERVICE DEPARTMENT FOR ALL YOUR VEHICLE NEEDS!!! IT IS ABOUT TIME COLUMBIA AND LEXINGTON AREA GOT A SERVICE DEPARTMENT WITH GOOD KNOWLEDGABLE (AND GOOD LOOKING) PEOPLE THAT KNOW WHAT THEY ARE DOING!! Herndon Service will always do all of my vehicle service needs!!!!!
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“I HAVE ALWAYS TRUSTED HONDA CARS OF COLUMBIA.THAT'S WHY I KEEP RETURNING.ALSO I'M SO GLAD TO HEAR ABOUT THE CAR WASH WITH A MAINTANCE.AFTER ALL THESE YEARS OF OF ME ASKING.SINCE THIS IS A NEW THING IT NEEDS TO BE TOLD TO THE CUSTOMER WHEN THE APPOINTMENT IS MADE.I DID NOT KNOW AND WASHED MY CARE THE NIGHT BEFORE. THANKS FOR EVERYTHING. – Kathy R