Jim runs an honest business! my wife and I purchased a 2005 Honda Pilot in 2008 from Jim at Kar Smart for our expanding family (3 small children). We also elected to purchase a 3rd party warranty at time of sale. The vehicle served us well for many miles. After 4yrs of trips to the beach and around town we had put 65000 miles on the car. We had maintained it as specified but the transmission began having problems (stuff happens...mechanical things sometimes break). We took the vehicle to the honda dealer who after running many tests stated the transmission needed replacement to the tune of $5000. We thought thats a bummer but that's why you buy a warranty right? So we gave our warranty paperwork to honda who attempted several times to get in touch with the company with no success. We soon found out this was due to the warranty company going out of business. Great!! Now we have no warranty, a car with a bunk transmission and no way to transport our family!! Not to mention we certainly dont have $5000 laying around for car repairs (we have three kids remember). With nowhere else to turn we paid a visit to Kar Smart and Jim to plead our case. He patiently listened and looked over all the paperwork. He then said "You guys did the right thing buying a warranty...Im sorry the company went out of business but here's what i will do for you...I am going to honor the warranty you purchased and have the car repaired by my people at no cost to you." We couldn't believe what we were hearing. This man had no obligation to fix our car. The warranty we purchased wasnt his warranty. It was third party and he had no control over the company going out of business. My wife then asked what do we do about getting around while the car is in the shop? He replied I will give you something off the lot thats big enough for your family in the meantime. We drove around the loaner (toyota sequioa) for a week while our honda pilot was repaired. After repair we have driven the pilot for about 1000 miles and all is well. The car drives great! Talk about honesty and integrity! We will certainly return with our business. You do not find customer service like this anywhere anymore. These people truly want to earn your business and stand behind their products!! Thank You To Jim and Kar Smart!!!!!!!!!!
Like a lot of people nowadays my credit has taken a hit and when it was time to get a new(er) car I really didn't want to be forced to go to a buy here pay here lot. Most cars there are older than what I wanted and the mileage was astronomical! Basically, if I was going to pay I want something newer, with good miles and a decent payment. Know I knew with my credit a payment would be high do to the APR. I had been searching the web and paper for sometime when I came across Express Auto Sales. They had a 2009 Ford Taurus SEL with 100,000 miles for 8,999! This was better than any deal I found here in Louisville where I live. I called and talked with Abrahim who had me do a credit app online. Several days later I was talking to one of their lenders and we had a deal by the end of the day! My wife and I drove from Louisville to Lexington still knowing we haven't even seen this car yet! When we got there we were greeted politely and given the keys to test drive the car! Let me tell you this car looked brand NEW!! It looked great drove great and was more then we expected! Once we returned. Abrahim walked us through the different banks he works with. All but one which he went to bat for us gave us a great APR and a payment that would beat any buy here pay here lot! We were very happy and even after we were done Abrahim gave us money back from the downpayment to fill up the gas tank on the car! He walked us out to the car to see us off! I can't say enough about this place...you owe it to yourself to check this place out!! I'm glad I did!!
I am a big fan of this business. I owned a 2003 Audi A4 and Ed helped me squeeze every last mile out of that car when the dealership was telling me it was time to euthanize it. In the process, AutoGallery saved me thousands. Ultimately a clogged heater core ended my time with this car and after multiple attempts to back flush it, Ed was upfront enough to tell me that he could replace the heater core but replacement was really not worth it since it would be more than a third of the value of the car. After some quick math it was obvious he was right. That car is still running great in a warmer climate where heat is not needed and I now have a 2013 Jetta TDI that will get all service at AutoGallery once it is out of factory warranty. These folks are professional and very honest. Can't say enough good things.
I have bought 2 cars from here 1st is a 2003 volvo s80 and the other is a 05 vw passat wagon i still have both cars and both run fine. if you are going to give a bad review you need to understand that making sure nothing is wrong with the vehicle you are buying is YOUR responsibility i have had my volvo for 5 years and its still running strong taking care of a car is more than just driving it and keeping it clean cars need routine maintenance ie brakes oil changes transmission fluid changes tires etc and lying about the condition as stated in some of the other reviews how can they do that the vehicle is there for you to completely check out and drive take to a mechanic etc if you so wish so for what they do BUY HERE PAY HERE I would say one of the best.
Hey dont be fooled guys!!! these guys are great!! i was in dire need of a vehicle and didnt have a whole lot to put down, not only did they work with me on my down payment but they let me have the car i wanted to. i could not be happier!! A+++ dont hesitate to get a car there make sure you ask for Pete or James they will treat you like a VIP!!!
I've been to other places in Lexington for Audi and Volkswagen and AutoGallery is best! Ed is friendly, easy going and very fair. He takes time to explain work that needs to be done. That's really important. He also does his best to get the best price for parts. I'm a satisfied customer!
I could not DISAGREE more with the previous reviews. I have delt with many mechanics in Lexington. Auto Gallery goes far beyond a great business. Ed is the BEST...he is so kind, really discussed my options. I would not trust anyone else for great and affordable work plus great people!!! Megan
Best car buying experience ever. Zero pressure, very respectful, and very, very fair!! Rod, Leeza, and Chris were extremely friendly and helpful from the initial phone call and until the last paper signed was signed! I recommend doing business with these guys! I know I will again.
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I've known Ed for several years. He's honest, dependable, and friendly. I wouldn't trust my car to anyone else - period. I've recommend him to friends and they were also just as satisfied. As long as I own a VW I'll be taking it here for service.