Ferrell's Car Care Center

Don't waste your time and money by taking your car to any other place. I've tried a lot of different repair shops and every time they either fail to properly diagnose the issue, charge me a ridiculous price, or mess something else up. Donnie, the manager at Ferrel's Car Care, knows everything there is to know about cars. Any time I take my car there I know they're going to give me a fair price and that they're going to completely solve whatever problem I'm having. There have been a few times where I just took my car there for a diagnosis and I wasn't even charged, which is unlike a lot of other places in town that want $100 dollars just to tell you what's wrong with your car.

I took my car here because my son in law worked here as a new employee. He replaced my cv axel, andd both ball joints. A month later the ball joint and cv axel broke right off. My son in law took it back and replaced them because they were faulty parts. The owner said it was under warranty. This was about 6 weeks ago. Well, after this owner treated my son in law like shit, my son in law decided to quit. When he went in to get his check and his tools, the owner wouldnt let him take his own tools until he paid for the cv axel and ball joint from my car. What happened to they warrantied them. So basically, now ive got to pay my son in law back for the parts that i was told was covered. He a scammer and ive heard it now from several people. Very very poor business ethic mr doc ferrell! I was a customer in your shop and you didnt even say hi to me or talk to me. I sat there in front of you while you ignored me for 2 hrs! Your bank coming after you, karma...close your shop you theif!!

Born Feb. 7, 1938. Kansas City Mo. NYC 5 years, balance in Lexington, Kentucky. Mom still here, 101 Jan. 11. Born here. I bad a truck repair and parts all wheel drive. 1 ton to Euclid for 40 years. Started interest in in cars 1954 Cuba. Havana Grand Prix then 1956, Sebring.

These are the good ole guys you wish you'd found a long time ago. I've always ended up with a much lower bill and better work here than I would have gotten at the stealership or any other repair shop. I've always just dropped the car off and let them do their thing, I dont bother them with constant updates or act like I know more than them and I always have the same outcome; great work at a fair price. They never do anything without asking though they will make sure your car is safe and will bring any possible problems (other than what you brought it in for) to your attention just so you know it may need fixing in the future. I like this place a lot and always recommend it to friends looking for repairs.

Don't Even Bother Taking Your Car to These Clowns!

I took my car to Farrell's Car Care to have a new distibutor installed. It took a whole week before I got it back. It ran for a few days and began to show ignition problems( hard starting), so immediately returned it to Farrell's on Thursday, March 31. Was told it was either the distibutor they installed was faulty, or they had improperly installed it, and that it would be replaced. The following Monday I was told the replacement would be ready that day. No call back. I gave them until Wednesday with no response. I contacted them and was this time told they had to order the part. I work in the automotive industry, and that part can be purchased in person at any number of auto parts stores locally. Fair enough, I thought, I'll give them the time they need. That Friday, I called again and was told the car was being worked on as we spoke and I'd be contacted that day. No response. The car was there over the entire weekend since they do not keep weekend hours. The second Monday rolls around, my wife calls, same story "it's being done at that moment and will be ready that day or the next. No contact at all from Farrell's for the whole of two weeks and one day from the time the car was dropped off. Wednesday of the second week I stopped by in person and had a friendly chat with the mechanic who was in charge of the repair. He did comment how on much he liked the car, which had come up before in conversations with the owner, Don. At that time he proceded to offer me a trade for an old IRoC he has. I told him I could not part with my car and besides it is my daily driver, so I really needed it back or it would start to affect my availability at work. Two more days pass and still no word on my vehicle, so on Friday, June 15 I have ceased to be nice. My wife contacted them and was told they would not be fixing the car at all, would not continue to work on the car at all, and was mocked over the phone when she asked for a refund. I was less than nice when I spoke to Don, but told him to stop whatever he was doing with the car and went directly there in the middle of my work day to pick up the car just to be sure they would not have it for a third weekend in a row. Why would you want to trade for a car that cannot be fixed? In short, they are liars, and if you have a car they take a shine to you may never get it back. Oh, and my gas tank was half full when I dropped it off. Got it back with 1/8 of a tank. Apparently joyriding is a part of their very unprofessional and unskilled diagnostic service.