I took my 4 yr old Pomeranian here for a haircut. This was my first time taking her to CF Elegance and I was happily greeted by a dozen of adorable little puppies. I felt very good about leaving my dog in the upscale facility. After picking her up, I was fairly confident that we would return. Shortly after I brought my dog home I realized something was very wrong. My dog did not go to the bathroom (#1 or #2) for OVER 48 HOURS AFTER BRINGING HER HOME FROM THE GROOMER! My $55 visit to CF Elegance resulted in a $100 visit to the veterinarian. She had a rash on her privates which kept her from going #1, and they messed up when expressing her anale glands so she couldn't go #2. From the vet, I took her back to CF to show them her rash. They blamed the rash on the "grass" since it's spring. The reason I chose CF Elegance was because I was referred from a friend. This is a customer-service industry and I was very disappointed that they didn't offer to fix the situation or accept any fault
This dog had been taken to the vet and he did not blame us for the spots on the underside of the dog. I also did a full refund. I also asked if she wanted a free oatmeal bath to help.