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(859) 303-9166Visit WebsiteMap & Directions1945 Eastland PkwyLexington, KY 40505Write a Review

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Childcare your kids will love at a price you can afford! STARS Rated

Because Your Kids Deserve The Best!

General Info
We believe we should provide a stimulating, learning program that will challenge children to reach their full potential and develop the self-confidence needed to successfully complete the elementary years ahead of them.
Email
BBB Rating
A+
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BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Fax: (859) 299-2914

Services/Products
We offer childcare/preschool for children between the ages of 6 weeks and 5th grade.
Payment method
check, diners club, discover, travelers checks, visa, debit, mastercard
Location
We are located on Eastland Parkway right accross the street from Dixie Elementary.
Neighborhood
Eastland Parkway
Amenities
Four age appropriate playgrounds. Full size gymnasium.
Languages
English, Spanish
Accreditation

Community Action Council

Associations
BBB Better Business Bureau
Social Links
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Reviews

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Morgan S.

01/28/2015

Overall
Horrible administration

I must say they do try to teach the children. In a little over a month my child has learned a clean up song. But all the administration cares about is money, they do not care about anything but getting your cash each week. It's been problem after problem with them. They are rude, inconsiderate and hateful. The first incident was with the owner, driving an older car we have problems with it especially in the cold. My car was stalling and would not start properly I was two minuets late, they turned my child away. When we explained that both of us had to work. The owner said I don't care. Then a week later turns around and gives an apology but still who tells a customer "I don't care". The second and final incident was with the woman in the office. Never in my life have I had an experience with child care like I have with her. I have argued with administration but her attitude towards me was uncalled for. The only time she was nice is when we were paying. After two bad experiences I took my child out immediately. I will not recommend this center to any one the administration is rude and all they are is a business not child care. I don't even see why these people are in a business that caters to children and there working parents when they don't seem to care about either. There is nothing warm about the administration the only people who care about the children are a few of the teachers. But the kindness of those teachers was not enough to make up for the treatment my family has received from the administration.

claimed iconBusiness Response07/07/2016

It is always unfortunate to lose a customer. Businesses require money to operate and there are rules for the smooth flow of operations. We are quite clear prior to enrollment that payments are due on Monday for the current week. If you do not pay on Monday, you can expect to be asked for your payment. Since Big Blue Bird is an educational facility first, we require all children to be present by 10am. The teachers begin teaching by 8:30am each day. We understand there are sometimes extenuating circumstances and do allow exceptions. However, if you show up looking like you just rolled out of bed, your excuses will not be adequate. We had allowed her child to stay twice before enforcing the 10am rule. The Director had informed her that the next time they arrived after 10am her child would not be able to stay. Our employees were not rude, inconsiderate or hateful to this customer. She simply felt that any non-acceptance of her excuses was rude. No one said "I don't care" nor did anyone apologize. We care about the children and their families. We are in partnership with our families and take great pride in it but there are still rules that all agree to by enrolling their children.

This listing has been claimed by a business representative.
teammadmen

02/22/2012

Overall
Great Center

Big Blue Bird has an incredible center and a great staff. It wast what I thought a day care looks like. It is a large center and each room has unique wall paintings. The director and owners worked well to help me with specific concerns I had for my child. I would recommend this center to my friends and family!

happymom369

10/11/2011

Overall
I would say this is the BEST p...

I would say this is the BEST preschool on the north end of town. Their rates are much cheaper than the surrounding centers. (Trust me I went to all of them) Their teachers are very knowledgeable about the needs of my child. The classrooms are large and well stocked with a wide variety of activities.They have several differnet play areas outside and a gym for the days when they can't go out. The staff are friendly and neat. My child has learned so much since they started there. Each month I receive a news letter that lets me know whats going on in the center. They offer the Head Start program, which is a huge plus, and it also keeps their teacher to child ratios lower than what the state requires. They keep me aware of community programs that my child or I may benefit from. I looked at atleast six other centers including Big Blue Bird before I made my decision. It has been the best decision I ever made for my child. My child absolutely loves going there.

Details

Phone: (859) 303-9166

Address: 1945 Eastland Pkwy, Lexington, KY 40505

Website: http://www.bigbluebirdlex.com