This place has excellent customer service. The customer service is unreal here. I've never received a screwed up pizza here, and I'm confident they won't. I don't know if the customer service here is parallel to other Pizza Huts around Lexington KY, however the boy that works there as a cashier is very helpful and excellent with his customers. I can tell he cares about the customers more than waiters from O' Charlies or other expensive restraunts. I gave the boy 5$ for a tip through the carry-out to continue his customer service... By the way, this place isn't a dine-in, it's a delivery/carry-out... but they put effort and genuine customer appreciation into everything! I love it!!! Superb
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I ordered lunch from them this afternoon,2 large pizzas for me and my kids. Was taken by surprise when I took the first bite baked into the dough was hair. I called and got credit for my pizza and told them I'd later bring the pizza in to show them (couldn't right this second cause with five kids under 4 its hard to go any where by myself). They called me back 5 minutes later telling me to not bring it in. I was mortified.
Its like chuck E. Cheese but more expensive because you have to pay for the buffet in order to get in. Which for a young family of four is about 30$ on the weekend. I would rather pay $30 for a Chinese buffet then eat some crappy cici's pizza. Then you have to pay for tokens. At least Chuck E. Cheese gives you options where you can get both tokens and pizza for a decent price. I would recommend this place for older kids.