I love Enterprise and I want to thank everyone in the company for their fantastic service! I usually arrive late at night at major airports. Their service is impeccable. Easy to make reservations over the phone, courteous and professional representatives. NEVER had to wait in line at any location. Their vehicles are in excellent condition. Last time I rented at Blue Grass Airport in Lexington KY. When I arrived at about 11:30 PM, I was greeted with a smile, offered help for directions, provided with a city map and was out in no time. Returning the car was the same easy process with wonderful VIP service. I shared my experience with my coworker, since there are mixed reviews of the company, and she told me she had great experience with Enterprise as well. I will continue renting from the as I feel they are the best!
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Great Service, Was a little Pricey.. But very nice vehicle, no problems. Only needed for 3 days. The only thing I have quarrel with, online says rent me for this amount, and then when you get to where you need to rent, they tack on auto insurance and all the whistles, and it ended up being $150 more than what I had budgeted for. I wasn't impressed with that. I think the reservation options, should allow you to pick insurance and whistles online prior to rental. I wasn't prepared for extra costs.
I am a regular customer because of their low rates and convenience (Enterprise has the nearest office to my house of any car rental place). All the vehicles I have ever rented from them ran without a hitch, and that included the latest one, which I took to Orlando, FL and back. The only problem I have with their service is that they seem to be understaffed; often when I go to the office I only see one person in there. Can they really not afford to hire a couple more reps?