This was my first time reserving with Enterprise and the experience was not so great! Showed up on our scheduled pick up time and location just to be told that the they did not have the 15 passanger that I had reserved to get to Alabama to attend a wedding with other bridesmaids and groomsmen. Had to wait the next day to get a van and lucky because someone else had canceled their reservations. Due to the rental mix up the wedding had to be pushed back several hours. Even though it started off bad I would like to take the time to thank and praise a wonderful young lady named Holly who works at Enterprise at the High St location here in Lexington, Ky. She was very concerned, understanding and pleasant, she went out of her way to meet our needs and would like to thank the distric manager for going out of his way to try and fix things and for looking further into the situation. We are very greatful, thanks!!!!
I am a traveling Ob/Gyn, Dr. Cathy L Bagley of(drcathylbagley.com), who fills in across America in rural areas. I depend on reliable vehicles delivering me safely me to work sites from 40 miles (Cynthiana) to 90 miles (Manchester) away from the airport at odd hours of the day. This, I've found in Enterprise's at this locale. I've patronized Enterprise at their Lexington, Kentucky location renting small to medium-sized SUV's for just under a year. I find service staff friendly, fast, efficient and accommodating. Agents are courteous and good problem-solvers. What one can't solve, the other quickly steps in to get me on my way! Garage attendants provide well cleaned, fueled and maintained vehicles. And, garage checkout personnel are friendly and accommodating. Enterprise will always be my first stop landing at Lexington airport.
I love Enterprise and I want to thank everyone in the company for their fantastic service! I usually arrive late at night at major airports. Their service is impeccable. Easy to make reservations over the phone, courteous and professional representatives. NEVER had to wait in line at any location. Their vehicles are in excellent condition. Last time I rented at Blue Grass Airport in Lexington KY. When I arrived at about 11:30 PM, I was greeted with a smile, offered help for directions, provided with a city map and was out in no time. Returning the car was the same easy process with wonderful VIP service. I shared my experience with my coworker, since there are mixed reviews of the company, and she told me she had great experience with Enterprise as well. I will continue renting from the as I feel they are the best!