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Lewisville Family and Urgent Care

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Business Details



in Business


Regular Hours

Extra Phones:

Phone: (972) 459-2392

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Payment method:
master card, visa

Fagan, Gary, MD - Lewisville Family & Urgent

Lewisville Family And Urgent Care: Lowell Koppel, MD

Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Physicians & Surgeons, Internal Medicine, Physicians & Surgeons, Surgery-General, Physicians & Surgeons, Osteopathic Manipulative Treatment
Other Information:

By Appointment Only: No

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PATIENT ABANDONMENT! I had just badly injured my arm I needed to be seen quickly. I was the ONLY person in the waiting room yet still had to wait 45 minutes to be seen! When I am led to a room I discover that NO other patients were there besides me,so there was no excuse for making me wait so long,but I remained polite.The "doctor" I saw was a middle-aged woman with dark eyes & hair,a slight accent(sounded slightly Arabic?) and a cold, rude demeanor. The office manager referred to her as "Dr. Joslin",but I don't think she was an M.D., because the Rx she gave me had Dr. Koppell's name on it,so I doubt she was even a doctor.She was brief,spent less than 5 minutes w/me,asked me about my injury,but kept INTERRUPTING me so I couldn't get a word in edgewise! She then refused to provide the BASIC FIRST AID necessary to stabilize my arm right after she said I shouldn't overuse it as it would worsen the condition.I asked if she would please provide a note I could give my work explaining any activities to avoid,especially since it was my dominant arm that was injured.. She promised she would but did not.I called the next day because my job refused to let me work until they had the doctor's note/info on activity restrictions. This time the office manager PROMISED it would be sent but NEVER WAS and they stopped returning my calls/requests and even hung up on my employer! Now my arm is still hurt months later from that injury that ,if it had been properly treated by "Dr. Joslin" at Lewisville Urgent Care , would not have worsened so badly I can hardly use it anymore.This "Joslin"(I think it's spelled right,that's how it sounds) harmed me more than anything else, and even refused to refund me, despite my condition worsening due to her pure neglect! PLEASE AVOID IF YOU CARE ABOUT YOUR HEALTH!


Provided by Citysearch - 
great care

This clinic bailed me out of illness/injuries and kept me able to work without having to miss work enough times that I switched them for all my care. I love being able to get in the same day any time to see a helpful caring doctor. Usually I try to see Dr. Koppel but Dr. Tran has taken care of me as well. Highly recommend!


Walk-ins not recommended

Walked in for a sinus infection and ended up waiting 3 hours to see a doctor. Wasn't very busy here either,just don't have anything planned the rest of your day.


Provided by Citysearch - 

I have to agree about the front office staff. I am a new patient and called to set up an appointment. The girl was horrible. I'm only keeping my appointment because my husband swears the doctors are great. They better be!


Provided by Citysearch - 
Where has the customer service gone?

The office staff is pretty much the most unfriendly, unprofessional, often rude bunch of people I've ever seen in this setting where customer service is so important. Sometimes the nurses are very nice and there have been nice doctors over the years. But the people in the front that sign you in act like this is the last place on earth they want to be and they want ""YOU"" to know it. I don't understand.


Now my Primary Care

Trinity West Urgent gets you in and out without wasting a lot of time (when you make an appointment) - you can also get your urgent care needs handled here. Making them my primary care means all of my records are in one place. It works out great!

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Lewisville Family and Urgent Care

751 Hebron Pkwy Ste 100LewisvilleTX 75057

(972) 459-2386

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