I am of the unfortunate rural population that only has one option for internet and cable service, and that option is Nittany Media. Also unfortunate is the fact that they seem to be very aware that they are the only option in my area. I, and my family, have had problems with Nittany Media for years with no escape available. Most recently, in 2012 my internet service became unusable for most of the day nearly every day for most of the year, and my cable TV (HD channels) became fuzzy or would not come in at all. Despite call after call, technician visit after technician visit (which lasted about 5-10 minutes and ended with "i see no problem here") my internet service repeatedly failed to get any better. Any patience or bridges I had left with Nittany Media were burnt and utterly destroyed during this period. Finally, after months and months and months they fixed something (they never did tell me what), and my internet started working. This was after I replaced my modem, my router, bought new splitters, etc because they told me they didn't think it was on their end. To top it all off, the manager told me that they were going to reimburse us some of our bills for the months of poor service after it was fixed, and of course that was never done or acknowledged again. I give the benefit of the doubt to any company or business until it is utterly exhausted, and in the case of Nittany Media it is beyond exhausted.
Long story short, the very second I am able to find a different company in my area I will switch. I don't even care if it costs more. Has my internet been working fairly well for the last few months? Sure. Does that make up for the months and years of infuriating customer service and product inferiority? No it does not. I am not exaggerating when I say that even if Nittany Media were to offer me free service for the rest of my life I would still switch companies without blinking an eye. They have never made any attempts to rectify the nearly worthless service they gave us during that period. I understand this is a very harsh review. I had reached the point where I had compiled data, witnesses, screenshots of speedtests, etc because I intended to present it against them if their customer service continued to resolve what was probably a very easy issue to fix in the long run. My advise, if you live in a rural area and have more than one option, is to steer clear. Your service may be better if you live closer to their hub, but pray that you never have a real issue, because it will likely take forever to fix and will exhaust you in the process.