I made an appointment rather than walking in because I needed several time-consuming processes to occur (corrective color/cut/blow dry). I was a few minutes early, but was taken to a chair right away. My stylist, a wonderful woman named Shawntay, listened carefully, made pertinent suggestions, and did a spectacular job! I couldn't be more pleased. The atmosphere was very professional and all the employees were pleasant. From what I saw, everyone who walked out of there had a big smile. Good job, folks!