They do not care about their costumer or their costumer's privacy
Came in to place an order for a custom cake. Angeline was the cashier that helped me place my order. I changed my mind about a certain detail on my order and she did not take it well, she started giving me attitude. Then I gave her my cash to pay part of the bill and my card for the rest of it. Angeline charged my card, she then called assistant manager, Karla, and they both did not inform me of what was going on until Karla swiped my card again and told me it was declined. I checked my account right away and found out they charged the whole bill on my card. I told her I want my money to return to my account and she told me to wait to see if the pend has been released so she can do so. She went to the back of the bakery and brought out the paper showing me it has been cancelled and I told her i'll just continue with the transaction. Karla told me that I would have to wait for the bank's response. I told her that I did not want to drive back and forth, so she said I can give her my card info over the phone or leaving the info with them. I told her that I do not feel comfortable leaving or giving my card info over the phone. Karla then told me that they will just do it by the transaction number so I do not have to call and give my card information. I called the next morning and spoke with Sandra and told her the whole situation. I asked her if they would really be able to continue charging my card by just the transaction number even though they have already voided it. Sandra told me that they are unable to do that and that I don't have to worry because they have my credit card information stabled to my paper work. I asked if it was only the last 4 digits of my card and she said no, it's the whole number. She told me to call back and wait for the owner at 10a.m. I called back and spoke with the store owner, Teresa. She told me that they have shredded my information the last night I went there, even though Sandra had clearly told me that they still have my credit card information. I told the store owner that they just violated my privacy right, I DID NOT give them consent or approval of having my card information, and I also clearly stated to Karla and Angeline that I do not want them to copy my card numbers and security code on the back, but they still did. The owner should have corrected this action, but instead she protected her employees even though this is they just lied to a customer. If they told me the first place that they would run my card again just by the transaction number only, they should do what they have said and not secretely copy my card information behind my back.
Not only did they violate my privacy but they did with other costumers as well. As Karla was showing me that my transaction has been voided she stapled the paper to a receipt and her business card. As soon as I returned home I reviewed over the paper work to find out that Karla has also given me other costumers last 4 digits of their credit card, EXPIRATION DATE and CARD TYPE. I know that I would not feel comfortable if I knew they have been doing that. I brought it up to Teresa and she mentioned that it was "ONLY" the last 4 digits of the card info when now and days people are able to anything with that kind of info.