Pet Lodge & Spa
- BBB Rating:
- Extra Phones:
Phone: (352) 253-5219
Phone: (352) 431-3750
My dog is a regular there, always excited and ready to go when he gets there. They get regular time outside, nap time and playtime. Unfortunately he has to be boarded more than I like, but Quncy does not mind. He is a high energy dog, very social and very worn out, thankfully, when he gets home. I watch him regularly on video and have never seen him mistreated.
My two dogs stayed two nights and never will again. They were both supposed to be in the nursery the whole time, but on the last day they were moved into a larger room with bigger dogs. We were told it was because one of them was anxious and barking too much. We checked on them frequently and never saw them being taken out during the day. We actually watched our female have a bowel movement in the middle of the room. She never has accidents and always waits until she is brought out. The last night they were there we witnessed the guy that was working use what appeared to be one of the large pet beds to push our two dogs (one has a bad knee that staff was aware of) and a small Chihuahua type dog out of the room. We were told when we picked them up and complained that they use them to guide them out, but they would be sure to let the owner of the other dog know that it had happened. I am sure they did not inform the owner. Both dogs were extremely lethargic when we picked them up. When we arrived at home they both ran to their dishes and started to whine over the water bowl. When we gave them water they drank it so fast it caused one of them to vomit. This led me to believe they were not supplied with adequate water. The smaller of the two dogs also had very loose stools for 4 days after arriving home and both dogs have been sneezing. I thought we would be happy with this place because we could monitor our dogs on the cameras all day, but it actually just provided us with proof that the care they were given was not what it should have been. When we saw that they had been put into the larger room we changed our plans and left early to get them out of there.
Our dog stayed with them while we were on vacation for a week. We came back to mattress ($100+) ruined; which they tried to hide by placing the stuffing in a waste-deposit bag and then bagging the mattress in a folded manner to where the gaping hole did not show. Moreover, they put our dog in harms way, when he digested pvc pipe from the pet furniture in their establishment and he also developed 2 hygromas (pressure sores that do not go away once developed) from them not providing adequate lodging.
We just moved to the Leesburg area in June. Anyways, we were going on a little vacation and had to find somewhere for our Georgia girl to stay. I took her in for a day of daycare, she was a bit timid but shortly warmed up. I love how they have the cameras so you can see your dog everyday!! I boarded our dog there August, 2014. Everybody seemed real friendly and nice!!! As well as her getting her nails clipped and a bath. Everybody told me she adjusted well and was happy! My only bad thing I'd have to say is our dog cut a little cut on her ear from another dog apparently playing, but nothing to do with pet lodge and spa! I would highly recommend this place to anyone and will gladly take my Georgia back there!!!