I've used Eden in the past and was very happy with them. I called last month and reserved their same run for 10 days starting 10/19/12. My daughter has a brain tumor and we are scheduled to go to VA to see a neurosurgeon who specializes in her condition. The lady at Eden remembered us and was very accommodating, making sure our dogs had the same run/kennel. I tried to call earlier in the week just to confirm, no answer. Tried again yesterday, again, no answer. Today I called and was determined to hang on till someone answered. Lo and behold, after about 2 min. of ringing, a recording comes on saying "oh, we're on a little vacation until Oct. 22nd, we'll be open again then"........WHAT?????? I about had a stroke, I have Drs in VA waiting on us Monday morning and EDEN PET CENTER is on vacation???? OMG......needless to say....we had to scramble to find a kennel that could take our dogs at the last minute for the 10 days....not an easy feat to get done same day AND it's costing us an extra $200 now to board the dogs somewhere else on such short notice. My daughter did all her own fund raising (she doesn't have insurance) to raise the money to go to these Drs and now part of her fund raising is going to an extra $200 that should have to be spent except for EDENs total disregard for their commitment. BUT after reading the last review, maybe it's blessing in disguise protecting our pets from some horrible care. All I can say is.....I will never use them again either and word of mouth is the best advertisement and so far, about 10 vets and other boarding facilities in the area know what they did to us.....I plan to make it a lot more.....actually everyone I can tell this to, I will. Hope it crunches their business for the last minute stress they caused us!