I had become acquainted with Gary Sink, and he had serviced a couple machines for me. I asked him about a Viking I purchased used, and had serviced by the Viking Dealership at a cost of $193.00, but it wasn't operating correctly. I told him the problem, and he told me that a main cam had a crack in it. I took it to Gary my next trip in the area. He called a few days later, and said the original factory seals on the lubrication system had never been broken; I asked him to take care of that task also, while wondering what the H--- the Viking service did. When I picked up the machine, Gary had replaced the broken cam, serviced it completely, including lubrication, found me a manual, and the bill was $69.00. I have since taken him several machines, and given his name to many friends . . . we all love him! I even bought a car from him!