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Monro Muffler Brake & Service

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Business Details

59

years

in Business

Trust and confidence since 1957.
Social Links:
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Hours:

Regular Hours

General Info:
Because you need to TRUST who’s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to do business with Monro. Save up to 50% over dealer prices on complete factory scheduled maintenance. From oil changes to brakes and belts, Monro’s experienced technicians can perform all of the required tasks to keep your vehicle running like new and your warranty in effect. Our Best Price Guarantee—we’ll beat any competitor’s advertised price or written quote by 5%—ensures you never pay too much for your repairs. Monro is also one of the largest independent tire dealers in the United States. Our One Easy Price includes free mounting & balancing, valve stems, and a free alignment check, free lifetime rotations, and our 30-day Best Price and Ride Guarantees. We carry thousands of tires in stock and ready to install at your convenience.
Extra Phones:

TollFree: (877) 466-6676

Services/Products:
A/C Service (in select stores), Air Filter, Alignments, Battery, Brakes, Breather Filter, Canister Filter, Cooling System Service, C-V Boots/Joints, Engine Tune-Up, Exhaust System, Fan-Accessory Belts, Fuel Filter, Fuel Injector Cleaning, Muffler, Oil Change Service, Oxygen Sensor, PCV Valve, Power Steering Flush, Rear Axle Bearings/Seals, Shock Absorbers & Struts, State Inspections (in select stores), Steering Parts, Suspension Parts, Tire Rotation, Transmission Maintenance, Universal Joints, Wheel Bearing Repack/Seals, Wiper Blades.
Brands:
Abs, BF Goodrich, Bridgestone, Dunlop, Firestone, Goodyear, Kelly, Michelin, Monroe, Yokohama, firestone, goodyear
Payment method:
amex, master card, visa
Accreditation:

ASE Certified

Categories:
Brake Repair, Automobile Parts & Supplies, Auto Repair & Service, Auto Oil & Lube, Tire Dealers, Mufflers & Exhaust Systems, Automobile Air Conditioning Equipment-Service & Repair, Emissions Inspection Stations
Other Information:

Specialties: Coil Springs, Exhaust Systems, Tires, Air Filters, Struts, Air Conditioning, A C, Alignments, Cooling, Catalytic Converters, Maintenance

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02/14/2014

Overall

On 2/13/14 at 9:30 am, I visited Monroe Muffler location in Leroy to have an oil change and inspection done on my car. After the oil change, the store manager Christoph Johnson came out and told me that the oil change was finished but they hadn't started the inspection yet because my car would not pass as I needed a tire and tie rod replaced. I then told him to not worry about doing the inspection. Christoph then told me it was New York State law that once a customer requests an inspection that it had to be carried through. Christoph then looked up on the computer what the cost of a tire and tie rod replacement would be. I again stated that I did not wish to purchase these items and didn't want to proceed with the inspection. Even though the inspection had not started yet, Christoph refused to release my vehicle to my possession so that he could bill me for the cost of an inspection. He proceeded to do the inspection without my permission and refused to release my vehicle to me until he had finished with the service. When he returned to bill me for the services, I stated that I did not feel I should have to pay for the inspection as it wasn't something I wanted done once he notified me about the tire. He then threatened to call the police on me if I didn't pay him.

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Monro Muffler Brake & Service

133 W Main StLe RoyNY 14482

(585) 206-8009

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Monro Muffler Brake & Service

133 W Main StLe RoyNY 14482

(585) 206-8009

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