Diamond Rental Center
1590 N Main St, Layton, UT 84041
Parking: Lot, Free
Wheelchair Accessible: Yes
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Go somewhere else if possible.These people only stay in business because of high demand and little competition. I called two days ahead of time to rent a power rake. I thought it was all set up. A few hours later they called back and left a message saying they hadn't written down what day. I tried to call back but received no answer. Their number just rang and rang. When I finally got through, Steve rudely told me they had reassigned the rake because they hadn't heard back. His response to my explanation that I'd tried was that they must have been too busy. He made his incompetence in not recording my reservation correctly into my fault. He raised his voice on the phone. He was too busy to resolve the issue.
The previous time I rented from Diamond was not a positive experience either, involving a wait of over an hour past my reservation time for the equipment with no apologies.
Diamond's extremely poor, rude customer service has lost my business and everyone I tell, which is going to be many.
02/27/2012Provided by Citysearch -
I rented an airless sprayer from Diamond Rentals over the weekend to paint my basement. After a short time using the sprayer, the trigger on the gun began to stick and would stay on for a few seconds after releasing the trigger. I tried to call their emergency number but the machine hung up on me three times so I left a message at the store (closed on Saturday). I thoroughly cleaned the gun and retried it several times with no luck, so I gave up, went out and bought my own spray gun and finished the job. When I returned the gun they gave me a $22.22 discount and still charged me $61.12 to use a gun that didn't work. That was the ""best that we can do."" I wasted half of a day trying to make their equipment work hardly used the piece of junk and I still had to pay for it! I couldn't email them either, every time I tried, I received an undeliverble message notification. There are many other options out there so my recommendation would be to find a place that will take better care of you if something happens and then go there. These guys don't care.