This is the best car dealership we have ever been to hands down!!! The salesmen really care about you. My husband and I were in serious need of a new car and after an entire day of searching and haggling with loan agencies to meet our credit challenges we pulled off the lot with a brand new 2016 Chevy Cruz. On my way home I noticed it was missing one crucial feature...cruz control. At first I was really upset, but as this was just a stepping stone to build our credit we would deal with it. However much of the joy I felt over my new vehicle was dimmed, but I was determined to make the most out of it. We received a follow up call the next week and cookies with a survey card a few weeks later. I filled out the survey card and told them how happy I was with their service, but that I was disappointed that I wasn't made aware of my car's lack of Cruz control before I purchased it. A month after my new car purchase I received a call from Bridges (a great guy by the way) and he asked that my husband and I come back to the dealership because Classic Chevrolet wanted us 100% happy with our car. Today we went and seen Bridges and between him and Mr Randle (the awesome owner) they are installing Cruz control into our car! Thank you Classic Chevrolet! You are the epitome of customer service and have made lifetime customers of the Austin family!
I drove in at the last minute and I had a noise I was sort of concerned about in my Armada. Although I didn't have an appoinment, they addressed my concerns, and got right on it. Their Service Manager, Jimmy Toombs, visited with me. I was rather impressed as how he listened, looked me directly in the eye and everything was handled better that I could have hoped for. Luckily, it was just a belt and it was due anyway. This was a nice change from past experiences that I've had at other facilities. Even though I didn't buy my SUV there, it didn't matter, they treated me like I did and they didn't over-charge me! I also found out they can work on my "work" car, a 2001 VW Jetta as I will schedule a tune-up on it there here pretty soon. I highly reccomend this dealership as others waited on me while I was in the waiting room and so helful and polite. I never see this kind of service or polireness anymore and it was so refreshing to see it here-if you want service or a vehicle, I encourage you to try this place. Next time I trade my vehicle, I definately will be at Dan Mullins first.
Just want to say I had an awesome experience buying my first 2015 Hyundai Elantra Limited Edition on October 21,2015. I had no idea what I wanted- when we pulled up at the dealership Lance was the one to greet us! Lance was very patient with me (several nights in a row he would stay at the dealership after it was closing time to talk with us, letting us test drive vehicles with absolutely NO pressure of purchasing a vehicle and was very upfront about everything). We have never experienced such a personalized car buying service! Everyone at the dealership was so wonderful and helpful and got me exactly what I needed and what I wanted. My first car buying experience was awesome!! We couldn't be happier! A BIG THANKS to Lance, Natalie & Ted at Billingsley Hyundai! Nathan and Kelsey