Maternal Gynerations

Find another doctor and don’t waste your time! I was a new patient and called to simply reschedule my first appointment. They put me on hold for an unreasonable amount of time, then the woman I spoke to acted like I was the biggest hassle and inconvenience for her and by the end of the conversation, she rudely hung up on me, without even saying goodbye. Their office staff is rude and unprofessional. I keep seeing reviews about the office staff being the issue here. They need to get some nicer staff. I ended up going elsewhere, and you should too.

This facility is amazing. Every doctor, and staff member treats patients like a person, and not a dollar sign. I have always rec'd great care here, and wouldnt think of going anywhere else. They are busy, because they are so good that everyone wants to come here. The good thing about the phone line, is there is an operator who can also transfer you if the extension you dial is not picking up.
Everyone here truly cares for each patient, and it shows in their quality of care.

DO NOT WASTE YOUR TIME!

THEY DO NOT CARE ABOUT THEIR PATIENTS AT ALL!



I can not believe the service I received here. I have been going to Maternal Generations for about 4 years, and never had a problem. The staff was always less that welcoming, but for the most part pretend to be polite. When I just went in for my yearly visits that was okay.



However, I had some scary things happen and when I called to get an appointment I spoke with a nurse who basically told me that I didn't need to worry about anything and could come in in two weeks. When the pain and issues continued for two more days, I called again to set up an appointment and the receptionist I talked to made me feel like my life didn't matter. Let me say I have never felt more like a worthless piece of dirt before. They made me feel, in this time of need, that my life or health, did not matter to them in the least. I was very upset and sent an email thinking that maybe I just didn't let them know the severity of my situation.



So, instead of apologizing and trying to help me, the nurse called me back and said that I didn't mention how bad the pain was and basically called me a liar, and was so unprofessional that I was in disbelief. Working in the customer service field myself, maybe I just expect a higher level, but I wouldn't have talked to a dog the way, not one, but TWO of their employees talked to me.