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Douglass K.

04/26/2018

Overall
Atmosphere
Food
Service

As someone who worked in (two) restaurants when he was in high school and in college in the 1970s, I feel uniquely qualified to evaluate Friendly's Restaurant in Lawrence.

When my girlfriend and I went there on Saturday afternoon of Labor Day Weekend 2017, we experienced the following problems:
1. we had to wait about 10 minutes in order to be seated--NOT because the restaurant was busy... but because the employees were busy... feasting on serving themselves ice cream, engaging in idle, personal chit-chat, and just hanging around, and having a good time;
2. when we were FINALLY seated, we were seated at a DIRTY table;
3. we placed our order for coffee and dessert--and had to wait about 15 minutes for it;
4. when our order FINALLY arrived, the coffee was COLD--but BURNED beyond salvation;
5. we had to ask TWICE for cream and sugar--and then had to wait FOREVER for it to arrive;
6. we had to wait FOREVER for our bill to arrive--and, when it FINALLY arrived, the waitress made a mistake (charging us different prices for the same dessert);
7. when I went to pay the bill, NO ONE was on the register (all the employees were doing exactly as described above when we first arrived)--and I had to wait another 10 minutes for someone to come to the register;
8. after someone FINALLY came to the register so that I could pay my bill and FINALLY leave, the NIT-WIT at the register asked me if I was waiting to be seated--despite the fact that I was standing there with my bill in one hand, and my money in the other!

PLEASE NOTE:
1. THE SERVICE IS PISS POOR;
2. THE FOOD IS PISS POOR; AND,
3. THE MANAGEMENT/SUPERVISION IS PISS POOR--IN FACT, FROM WHAT WE COULD SEE, THERE WAS NO ADULT SUPERVISION OF THE HALF-DOZEN TEEN-AGERS WHO WERE "WORKING" (ACTUALLY, JUST HANGING-OUT) THERE.

NOT RECOMMENDED--EXCEPT AS A RESTAURANT TO AVOID!!!!!

Details

Phone: (978) 689-8565

Address: 222 Winthrop Ave, Lawrence, MA 01843

Website: https://www.friendlysrestaurants.com

More Info

General Info
At Friendly’s, we’ve been serving up ice cream and delicious fun since 1935. But actions taste better than words. So, get in today to try us for yourself.
Price Range
$
Neighborhood
South Common
Categories
Other Information

Cuisines: Burgers, American, Family Style, Sandwiches, Hot Dogs, Breakfast, Brunch & Lunch, Dessert, Ice Cream

Price Range : Below Average

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