Why so many bad reviews? Not sure, but I'm glad I have had a pleasant experience! My review is for the RENTALS I rented an Rv for my family for a trip to Arizona. The RV may have been a bit older, but it still ran great and made our vacation a great experience. The staff was really Helpful. The rental staff went above and beyond to try and make sure my trip was on track. They walked me through how to use everything (we were first time RV Renters so this meant a lot to us!) The checkout process was pretty painless. Waited a few minutes for the walk-through but nothing major, while waiting I was kept updated on how long it would be by the staff. Also, I have to mention the prices....we shopped around at several different companies for RV rentals and a few things that we liked that I have to point out....The rates are much cheaper than the competing companies. (yes the RVS seem to be a little older, but to me it was worth it...I mean we didn't have any major issues and the unit didn't break down or anything). ALSO...I noticed that the other companies wanted to charge us for miles right off the bat! Sahara at least gave us some free miles before the miles charge kicked in. (we rented for 7 days and they gave us 1,000 free miles!!!) We went over about 50 miles and had to pay like $20-30 for the remainder of miles....not too bad...I can't imagine having to pay that other 1,000 miles.....too expensive! Glad that they offered some free miles for us! I think my only complaint is that insurance is required unless you get a actual notice from your insurance company with the vin and stuff of that vehicle you're renting. Nuisance, but not that big of a deal I guess..(the deductible is like $2,000 or 2500?) so I would look into getting the things form your insurance company. Besides that, Sahara RV treated my family right and we look forward to renting with them again.
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Truly deserves 5-stars! General Manager Wiley came to our aid on a sizzling hot July afternoon. We were in Death Valley when the crank decided to strip its gears (or something) & it wasn't going to lower the top. My husband got underneath & took off screws from stuff and we pushed & locked it down- knowing it's broken. We made it to Las Vegas approximately 15 minutes before closing time on a Friday afternoon & we pulled our tent-trailer in. Mr. Wiley personally took care of us! He crawled under (with his back on melting asphalt) to look at the problem. He told us he'd try to get us back on the road by Tuesday. Imagine our surprise when he called us mid-morning on Monday and it was ready! He put in new parts and it works better than ever! The repair price was not gouging - very fair for we weary travelers! He saved our vacation! 4 teenagers will never forget it - and their parents won't either! THANK YOU, Mr. WILEY! You're a good man and hard worker! Great customer service! You cared!
I rented a RV for a trip to Las Vegas, the rental department was super helpful and answered all of my questions. They did a complete walk through on the RV so I knew how to operate everything before I left. I loved the RV and did not have any issues with it. I enjoyed my experience so much that I look forward to renting an RV with Sahara RV again soon! A few great things about Sahara RV over the competitors that I learned: Sahara RV offers free mileage up front before they charge (unlike the other companies). I rented for 5 days and got 700 free miles!!! They also provided unlimited FREE generator usage, which apparently some of the companies charge $3-$5 per hour for this!!! I am really glad I went with this company over the other options!!