I have had numerous experiences at Team Ford Lincoln. The service I have received has been above and beyond what I expected in terms of customer service.
After reading the previous review, I found myself compelled to write this statement.
First thing, what kind of battery dies while the vehicle is engaged and in motion? Second, I would think the dealership that charged $350 to assist you would be the one taking advantage of a person's misfortune. I have had dead batteries in my lifetime and I have never paid that much. Having battery issues here in Las Vegas isn't uncommon. It's 100+ degrees, dry and dusty.
Secondly, I believe I know the sales manager you are referring to. I find it impossible that she would have said the things you are claiming she said. In the event that your recollection of the conversation could be incorrect, I would like to introduce a couple of words as well as their definitiion to you.
Defamation—also called calumny, vilification, or traducement—is the communication of a false statement that harms the reputation of an individual, business, product, group, government, religion, or nation. Most jurisdictions allow legal action to deter various kinds of defamation and retaliate against groundless criticism.
Under common law, to constitute defamation, a claim must generally be false and have been made to someone other than the person defamed. Some common law jurisdictions also distinguish between spoken defamation, called slander, and defamation in other media such as printed words or images, called libel.
I am so frustrated over people looking to hold someone accountable for everything that happens to them. Wether in their control or not. We now live in a society where so many are looking for something for nothing and refuse to take accountabilty for anything.
Just accept that things just happen. And when you don't get the answer you wanted, think about it before you slander another person just because you don't like the answer you have received.