MAFIA RUN CALL CENTER/CUSTOMER SERVICE. Mike Randall, Isabel Sanchez, Cheryl, and Leticia should have an honorable mention in Las Vegas' mafia museum. Las Vegas has a museum celebrating its gangster history, and Silver State CU should have its own section. These people are the shadiest and most corrupt people I have ever dealt with, and that is saying a lot, considering I have served in the military, graduated from college, and been in the business world for nearly a decade. I have traveled to many places and dealt with a wide range of people, but the customer service by Mike, Isabel, Cheryl, Leticia, and nearly everybody at the call center of this so-called "credit union" (they aren't even backed by the feds) has impressed even me with how criminal they are. I now have to go through the process of taking legal action, because they have conducted an illegal recording of one of my phone conversations. When I tried to inquire about it and escalate my concerns to the appropriate management/authority, I was given the run around and brushed off as though I was the one who caused a disturbance for complaining about it. Coincidentally, I was charged for a "statement fee" and a "checking fee," neither of which I had ever been charged before I expressed my grievance. I went into a branch to avoid the call center. However, even there I ran into problems. When I inquired about the "statement fee," I was told my spouse authorized it and requested it. When I ask my spouse about it, the incident never happened, much less was it authorized. It was a small amount, but they felt it was okay to take that money without authorization, and then lie to my face about its authorization. STAY FAR, FAR, FAR AWAY FROM THIS PLACE!!!!!