Why so many bad reviews? Not sure, but I'm glad I have had a pleasant experience!
My review is for the RENTALS
I rented an Rv for my family for a trip to Arizona. The RV may have been a bit older, but it still ran great and made our vacation a great experience. The staff was really Helpful. The rental staff went above and beyond to try and make sure my trip was on track. They walked me through how to use everything (we were first time RV Renters so this meant a lot to us!) The checkout process was pretty painless. Waited a few minutes for the walk-through but nothing major, while waiting I was kept updated on how long it would be by the staff.
Also, I have to mention the prices....we shopped around at several different companies for RV rentals and a few things that we liked that I have to point out....The rates are much cheaper than the competing companies. (yes the RVS seem to be a little older, but to me it was worth it...I mean we didn't have any major issues and the unit didn't break down or anything).
ALSO...I noticed that the other companies wanted to charge us for miles right off the bat!
Sahara at least gave us some free miles before the miles charge kicked in. (we rented for 7 days and they gave us 1,000 free miles!!!) We went over about 50 miles and had to pay like $20-30 for the remainder of miles....not too bad...I can't imagine having to pay that other 1,000 miles.....too expensive! Glad that they offered some free miles for us!
I think my only complaint is that insurance is required unless you get a actual notice from your insurance company with the vin and stuff of that vehicle you're renting. Nuisance, but not that big of a deal I guess..(the deductible is like $2,000 or 2500?) so I would look into getting the things form your insurance company. Besides that, Sahara RV treated my family right and we look forward to renting with them again.