I love Ross and have shopped there for years spending A LOT of money every season! I have a 11x11 walk in closet completely filled with clothes, shoes and purses. Needless to say I fulfill my shopping addiction by shopping with Ross due to the price and the name brands. I had my first bad experience today and will not be shopping at the Ross located at 911 Rainbow. I spent $200 on pants, shirts, shoes, shirts for my dogs and a purse. When I got home I was missing one pair of pants. I called the store and they have refused to do anything about it because nothing was left at the register and when they "reviewed the tapes" all items went into the bag. Granted it was only a $13 item but it is the principle of it. It is not like a was claiming the expensive items were missing. I am frustrated because finding pants that fit me properly is very difficult and to find two pairs on one shopping trip is a miracle. Now I have to go to a different store tomorrow, try on numerous pairs and spend more money because they are not able to get all items in the bag and then offer good customer service by helping me out. All they had to say was, "sorry there is nothing we can do." I will spend my money at other stores. Your loss Ross.