More Info

Payment method
all major credit cards
Neighborhoods
Coronado Ranch, Enterprise
Amenities
Emergency Service Appointments Available
Category

Reviews

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kozakm
Edited: 02/07/2017
Overall
Hi, first off I would like to ...

Hi, first off I would like to say that I have used your services before and I was EXTREMELY satisfied with the ease of the whole process. Thank you for making logistics so easy.

Sincerely,

Mike-

nimbarsk

03/28/2013

Overall
I don't recommend On Point. ...

I don't recommend On Point.



i hired On Point to move a used refrigerator I purchased for a rental property. I made the mistake of pre-paying via Pay Pal. The truck was supposed to arrive at 4 pm. It didn't. I called On Point several times to find out if there was a problem. No answer.



The truck finally arrived at 4:35. I was standing in the garage with the refrigerator. The movers said nothing. No hello. No Sorry we're late. Silence. Just went about strapping the refrigerator to the hand truck. Okay, so the movers are not customer friendly. I really just wanted a frig moved from one house to another.



While the movers were loading the truck I went ahead to the rental property to unhook the old refrigerator from the water supply line and move it to make room for the new frig. I left the front door wide open. Through the open door I caught a glimpse of the movers arriving and taking the frig off the truck. I went about the business of moving the old frig, expecting the movers to come through the front door with the new frig. After a few moments of inactivity I stepped out of the house to see what progress was being made. They were gone!!!! They had just rolled the new frig into the open garage and driven off. I called On Point in hopes that I could get the movers back to put the frig in the kitchen. No answer of course.



The 300 pound refrigerator was in the garage. I had to figure out how to get it into the house with no hand truck. I had to remove the front door of the house. It took me almost an hour to get the new frig into its place in the kitchen. Fortunately, my tenant was willing to help.



I wrote On Point about the poor service I received. Their response, in part, was "It was understood during your initial request for service that you wanted On Point Services to pick-up a refrigerator from a garage area and drop-off in a garage area!? Our crew did exactly what they were instructed to do during your delivery request."



This is complete nonsense. The only stipulations in my service request were that there were no stairs involved in the move and that I did not require installation of the new frig. Absolutely nothing was communicated about moving the frig from garage to garage only.



Find another mover. If you must use On Point, don't prepay, don't expect there's someone sitting in an office to answer your calls, don't assume they're interested in customer satisfaction, don't turn your back on them for a minute, and talk them through every step of the move. Don't assume anything.



Response to On Point:



I read with interest your response to my review of the services I received. It is true that the refrigerator was moved in only about 12 minutes. That's pretty easy when the move is 1.7 miles from garage to garage.



More importantly, you continue to assert that moving the refrigerator from garage to garage was part of my reservation. I will gladly retract my negative review and apologize publicly if you support that assertion by posting the reservation showing that I requested a garage to garage move only.

claimed iconBusiness Response03/25/2013

Thank you for your feedback, it is the goal of our team to go out and do our very best for everyone that has chosen to utilize our specialty services. 1. Yes, our team was running behind schedule this day, 2. Our team picked up and dropped off the refrigerator as instructed by the client during the reservation process, 3. This refrigerator unit was loaded, delivered, and unloaded within 12 minutes, 4. We did our best, and we apologize that you were not completely satisfied. On Point Services original response to this client- [Hello Mr. ----------, First, we would like to apologize that you were not 100% satisfied with our service! Secondly, we want you to know that we do our very best to get to every client as close to the time that is being requested as possible. That being said, our crew did not intentionally show up "late" to your pick-up address. Due to the increased number of service requests yesterday, everyone on our staff did as best as humanly possible to be where they needed to be. Lastly. it was understood during your initial request for service that you wanted On Point Services to pick-up a refrigerator from a garage area and drop-off in a garage area!? Our crew did exactly what they were instructed to do during your delivery request. Again, we want to apologize for the unexpected delay for your refrigerator delivery and the misunderstanding of where you wanted your refrigerator placed upon drop-off. Respectfully, On Point Services Management-] We would like to thank everyone who has used our services in the past, and more importantly we appreciate all the feedback we have received since day one. Respectfully, On Point Services Management

This listing has been claimed by a business representative.
ladyts

01/15/2012

Overall
Hi, I will definitely tell eve...

Hi, I will definitely tell everyone I know who needs this kind of service about you, and I'll be back! Your guys did a super job wrapping the hutch, with the glass and mirrors on it, I was nervous, but no reason to be, they packed it well and handled it with care. They were polite and quick and we both were very happy.



Thanks!!!



Tami S.

techy34

12/13/2011

Overall
As promised, I would post a go...

As promised, I would post a good rating on your business I would like to say that On Point Services is very professional! The whole team was nice. I'm glad I found you guys!

leonardo-brasil

08/09/2011

Overall
A very trustful company, actua...

A very trustful company, actually they overcame my expectations. Very professional.

lvfoodie

08/03/2011

Overall
Read the other reviews...they ...

Read the other reviews...they all turned out to be true. Professional crew took what appeared to be an easy move, which ultimately turned out to be be a challenge, and completed job admirably. More than met expectations which were high, and hopeful. Thanks On-Point. Will be using them again without hesitation.

hamiltond

07/23/2011

Overall
Renae did a great job arrangin...

Renae did a great job arranging my delivery! When the gentlemen arrived on time, they were professional, friendly and did a great job! I would definitely refer and use your services again! Thank you!!

aracelim

07/19/2011

Overall
The services provided were gre...

The services provided were great. The guys were on time, they were very professional and the furniture was delivered in excellent condition. I would absolutely refer a friend and also use the services in the future.

andy91st

06/10/2011

Overall
From Canada, I arranged the mo...

From Canada, I arranged the moving/installation of appliances in to my Condo in Las Vegas and I am glad I chose On Point Services. They are very accommodating, made us feel comfortable, confident, knowing that they care and the appliances arrived safely and installed professionally. Althought it costs a little bit more for short notice moving, but it worth every penny, and I will use them again for future moving

publicvoice

06/18/2010

Overall
Quick & Affordable

I like this business, I called last night and they delivered my couch early the following morning! Thank you so much!!!

Details

Phone: (702) 701-8539

Address: 7322 S Rainbow Blvd # 191, Las Vegas, NV 89139

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