Nellis Cab Company put my life in danger and deserves ZERO stars. I was speaking at a conference in Las Vegas and needed a ride to the airport. I got one of the cabs in line at the hotel...something I've done many times, although this will be my last.
If you've ever taken a cab from one of the major hotels on the strip to the airport, it's typically a quick 15-20 minute ride. About halfway into the ride, traveling at about 40 mph, the driver decided to look for his earphones. He took his eyes off the road AND both hands off the wheel to untangle them and mess with inserting them into his phone.
Then, still going 40 mph and no hands on the steering wheel, he took off his sunglasses, which were attached around his neck with a neoprene eyewear retainer (I think they were Croakies). He started cleaning his sunglasses and then messing around with them a bit trying to put them back around his neck and then up on top of his head! STILL no hands on the wheel.
I couldn't believe what I was seeing and then I started to get scared. I asked politely if he could PLEASE drive with both hands on the wheel. He said nothing but did put his hands on the wheel.
We were almost to the airport when he took his hands off the wheel again. Before I could say something, we were in an area where the road curves so he had to put his hands on the wheel again. We drove up to the airport curb, he got out to get my bag in the trunk (never saying anything during this entire time).
I used the swipe gadget to pay but wanted a receipt. I slid over and opened the door on the passenger's side and he got back into the car. I was about 3/4s of the way out of the car when he rolled the car forward about a foot or so. Then he rolled it back about a foot and a half, almost running over my foot! I was able to get completely out of the vehicle and stand up with the door open. I bent down to ask him what the hell he was doing and at that point, with the door still open, he punched it! He hit the gas and took off with the door still open almost running over my foot again!
When you start feeling like your life is in danger, your mind focuses on fight or flight. I was unable to find any info on the driver once I got my wits about me. I never got the cab number even though I did look as the vehicle was driving away.
I called the company and got a very nasty woman who refused to put me in touch with a manager. She told me I had to go to their website to "file a complaint." There's no place to do that and all it says is to call the same number where the rude lady was breathing fire. No thanks!
It's no wonder why people are choosing Uber and Lyft. It looks like both those companies will be able to service customers at the Las Vegas airport very soon (end of Oct 2015?).
I'll never use Nellis Cab Company ever again. If you're in Vegas look for this cab company's name on the cab. If you see it then turn around and call Uber or Lyft or walk to your destination. It's not worth your life, eh?