Great Food and Space but Questionable Service
We own a resort in St.Lucia and as a result I visit travel and adventure trade shows all over the country and usually entertain some of our regular suppliers during such visits. I took a party of 10 to Mix last week.
What a great space. Definitely impressive, and amazingly good acoustics, given the disco drum in the bar not too far away from the restaurant. I thought that the menu was excellent and all at our table very much enjoyed the dining experience. Being the host of the table, my only beef would be with the service which left me totally unimpressed and even annoyed. Since we have our own restaurants I tend to look at service very analytically. Could there be a reason we would have been ignored for 10 minutes after being seated ? Were they extremely busy at that time ? No, they were not. When I finally attracted a server, he started out by saying that he was not our server but would assist. We placed our drinks order, which eventually arrived. After that time, we never saw that server again. At some point, another server arrived who neither introduced himself nor at any time tried to establish who was hosting the table. There was no maitre d' or anyone else taking any interest in us. The restaurant was not full that evening so I cannot concede that this happened because they were extremely busy. The check was placed in the middle of the table without anyone actually having asked for it and still at that time the server was clearly completely disinterested in establishing any rapport - and why would he as the service charge had been added already . I paid the bill, there were no thank you's and good bye's. Not from the server nor from the restaurant management nor receptionists. So perhaps this was a one off and clearly these things can happen. However, I entertained same size groups on three other evenings, and Mix was the only restaurant that did not provide the level of service I had anticipated given the ranking ( and prices !!) of these restaurants.