If I could give this company a zero I would. For an early morning flight, I had prebooked a cab from Henderson Taxi to show at my house between 4.45 and 5.15am. At 5.05 I called just to make sure the cab is on its way. I was assured the cab would be there within 5 minutes. At 5.15, the cab still wasn't there so I called again. Now I was told that the driver had gotten lost but they would send out a new cab. I was an hold for several minutes several times while a driver was located. At 5.20 I was told that it would be another 10 minutes.
At this point, my husband and I jumped in our own car and drove to the airport. I was still on hold with dispatch. I said that never mind, the second cab doesn't need to show up because we will miss our flight and we're driving. I said we would send them a bill for parking cost. He guy said "sure, ok". We made the flight.
Fast forward, now we're back from vacation. I just called Henderson Taxi and asked for a manager. I spoke with Kyle. First he made it sound like it's my fault I didn't get a cab because I didn't wait for the second cab (which would have been 45 minutes late). Then Kyle asked me when my flight was. I said it really doesn't matter because they promised a cab and they didn't show.
Kyle went on to say that everyone makes mistakes an there is no way the company will pay a parking bill. We were gone for 8 days so the cost was $144 dollars - way more than two cab rides would have cost us.
I said, fine, you're reviews already suck on Yelp and other sites. I will write one and I will give you one star. But if you hone up to your mistake and pay our parking bill, I will reflect that in the review. Kyle said that they would take the one star review.
This company clearly doesn't care about it's customers. I can never use them again. When you need to get the airport, you need a reliable service.