If I could give no star I would . It's a good company ONLY if you call them before afternoons. Anita, Sean and Steve who generally answer the phones are fabulous ploit, courteous and dependable for gettting you a cab. But the late afternoon girls Maria and Michelle I think is the other one are horrible. I have been taking this car service for 2 years for the last year getting a cab when they are on is almost impossible. I swear they are getting kick backs or something. I NEVER get a cab with them and on several occassions they have picked me up and then left me standing waiting for a cab 2.5 to 3 hours after 11PM. This is the way you reward a loyal customer. I would'nt mind if there was an occassion issue that has caused it but this is each and everytime they take the call. I have had to call back 8, 10 or more times. All these little brats keep saying is "no one's picked up your call yet" They tell the customers that the drivers decide on which calls to take, that they are all down on the strip and very busy (ahh does TLC know this since they have cars that have medallions not allowed to pick up calls on the strip or the airport) I could see 45 min or even an hour but 3 hours is deliberate. I shop in Food 4 Less and my 86 year old mother had to call the manager of the service and beg to get me a cab because she was ill and home alone. I originally called at 8PM. They are dispicable and the owner should be ashamed of himself doing business this way I am a local and while I sincerely doubt my loss of business would even be missed I have every intention of posting these reviews EVERYWHERE I can find that a tourist would see. I am also registering a complaint with the convention and visitors bureau for their discourteous and rude service!!!!!