We had no choice but to deal with this company, as the builder of our new home had a contract with them. The sales guy only wanted to sell us their overpriced alarm systems. Big communication failure all around. If you have to deal with them, check, double-check, and triple check they understand you. Not only that, go out there at the actual job site to make sure things go as you explained to them! Otherwise, there'll be big big surprises. I seriously wonder how they stay in business.