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(702) 452-5900Visit WebsiteMap & Directions8130 S Valley View BlvdLas Vegas, NV 89139Write a Review

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Nevada's largest outdoor pool & spa display.

General Info
Desert Springs Pools & Spas serves Las Vegas,Nevada. Wouldn’t it be great to spend a warm, sunny day lounging around your swimming pool? Would you like to relax and forget about your day in your very own spa? At Desert Springs Pools & Spas, we can make all your R&R dreams come true.Our highly qualified swimming pool and spa builders are ready to take on the pool building process from beginning to end. We can create any type of pool that you want from simple to sensational. Additionally, our landscapers will insure that the landscaping compliments your new pool.We also offer:• Patio covers• BBQs and fire pits• Pool shadesWhether you want to build a new pool or need a renovation on an existing pool, we can help. As a locally owned and operated business with over 30 years of experience, we are proud to be Nevada's largest pool builder!Give us a call today for more information.
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TollFree: (888) 691-9138

Services/Products
Accredited Bank Checks Gardens Gunite Pools Installation Locally Owned Maintenance New Construction Outdoor Fireplaces Poured Concrete Pools References Available Remodeling Residential Warranties Water Features Xeriscaping
Brands
jacuzzi, patio
Payment method
check, financing available, master card, visa
Neighborhood
Enterprise
Accreditation

Bonded Insured Licensed

Categories
Other Information

Wheelchair Accessible: Yes

Parking: Lot, Private

Bike Parking: Yes

Reviews

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TB
Tyrone B.
Edited: 08/19/2021
Overall
Expertise
Professionalism
Promptness

DESERT SPRINGS POOLS!
Do not use this pool company for ANYTHING. They are dishonest crooks. I have a Cracking/ leaking pool and spa with a written LIFETIME WARRANTY, covering the structure of the pool and they will not honor the warranty unless I spend the additional money to SUE THEM. I hired a Structural Engineer, another Pool company, and a Botness to prove my claim, and they still denied me. I even dug a trench around my pool to prove to them that there were NO ROOTS present, that could cause the failing structure. By the time I've cost them a dozen or more customers, they'd have been better off if they'd just done the right thing, and took care of me the way they should have. I won't be using them for the pool in my new house.
Feel free to message me for Photos, Copy of warranty etc...

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Omer K.

08/10/2015

Overall

This company is a joke! I have been so patient with them. If you didn't sign a contract with them run to a different place. They will start and not finish the project. Every week they say you are on the scedual and then no phone call nothing! You have to keep calling them to get a response. A total lack of management the hand doesn't know what the foot is doing. I have tried everything to get them to take action and all I get it next week we will be there. Landscape isn't done spa is still in limbo. Just save yourself the time and headache and read reviews find someone else to do the job. They are nice people just not worth working with on a spa pool or landscape job.

JS
Jill S.

08/23/2014

Overall
Great pool good price. 3-16...

Great pool good price.



3-16-13 Called Desert Springs Pools for quote on

3-28-13The first available day to come to our house for a preliminary quote was not until March 28.

3-28-13 The pool designer was about an hour late but called to explain at the time the appointment was scheduled.

4-2-13 Met at their design center to see virtual designs . We were given a quote comparable to blue haven pools and vintage pools but they were giving us MORE. (We had also called out prestige pools but the owner took two weeks to get back to us and we had gotten 3 quotes and already signed with Desert Springs.) We liked Desert Springs design the best and were getting more decking and a 83 perimeter pool that was 476 sq ft total. It was larger pool than the other quotes. Desert Springs started with a 40k price and dropped it down to 33k with their incentives. We did a similar pool with them in 2009 for 25k and was able to get a deeper discount on this pool which brought that$33k price to $28k. I asked the pool designer to send me digital copies of various screen shots of the pool plan. I did not get these shots any time soon and had to ask multiple times. The contract had an estimated START date of 4-22-13 and COMPLETION date of 5-30-13.



And so it begins:

4-18-13 Sprayed out pool.

4-26-13 Bulldozer was delivered Friday.

4/29 & 4/30 Dug pool Monday/Tuesday (Moving along rather quickly :)

5/1 to 5/3/13 Equipment, steel, electrical (Moving along rather quickly :)

5-16-13 Gunite (Moving along rather quickly :). I noticed two umbrella sleeves and an irrigation sleeve were missing. I reminded the company and even sprayed a reminder on the ground to make sure they were included and to prevent a mistake. I was not at home during most of the pool construction.

5-18-13 Tile (Felt like a long delay time for next step)

5-31-13 Concrete decking

6-10-13 cool deck

6-12-13 block wall. (Block wall guys noticed a mistake, the company was going to install my old gate instead of the rv gates in the contract, this was corrected before mistake was made, almost immediately.

6-13-13 gate part 1

6-14-13 gate part 2

6-18-13inspection

6-19-13 pool clean out

6-20-13 plaster

6-22-13 start up

Completion date was 3 weeks longer than expected but pretty close,



Bummer, that the designer was flakey this time around. Here is the situation with him.

Sent text to designer on 4-22-13 for pics of pool. No response.

Left a voicemail asking a few days later. On 5-21-13 I asked again and was a little snippy and finally got the pics that I originally asked for on 4-2-13 on 5-22-13. I could not really get help from the designer once pool docs were signed. Some other people assisted me in the show room with tile and decking. Some were helpful others not so helpful. If you are inexperienced with design and pools I HIGHLY suggest making the designer help you pick out you tile, decking, plaster/pebbletek, and cool decking before you even talk prices. Then talk price and sign docs. There is no reason to make multiple trips down to pick out all that out later and they are so busy its hard to get real design help later down the road. Terri, who does scheduling is quite helpful and will even text back and forth.

TL
Tonya L.

07/19/2014

Overall

We used Desert Springs Pools and love our final product. There were a few hiccups, like communication between the salesman Al and the construction department. Thankfully I work from home and was able to catch the problems. It also took a little longer than we thought. They do have many divisions, we also used them for landscape, and would not use them again. I was a little irritated that Al did not want to sign the contract for the built in BBQ, that did not make sense, however there loss, we went with someone else. I would definitely use them again for a pool. Terry in the construction office was great to work with and the quality & design are great!

melissa.tomsik

12/04/2013

Overall

Buyer beware! We paid approximately $65,000 for a Desert Springs pool, not to mention we also spent $18,000 for landscaping with them. The $65,000 was for a 16 ft x 38 ft pool with a depth of 6 feet. Unfortunately, that is not what we got and they have yet to remedy this situation for us.



The pool is 16 ft x 37’8” and the deepest point of the pool is only 5 feet deep. We had an in-depth, face-to-face discussion with the salesman, Al McIntosh, about why we wanted a 6-foot deep pool. The reason why this was so important to us is because my husband is 6’2” and he did not want to only be only chest deep in our pool in the deep end.



When we went over the contract with the salesman (he was on one side of the desk and we were on the other), he pointed to all the numbers on the contract and verbally said everything that we had wanted and discussed, including a depth of 6 feet. He wrote a number for depth that they now are insisting is a 5, but does not look like a 5 and does not look like a 6 either (it could be either a 5 or 6). I didn’t realize that I needed to put on my reading glasses and question the number that he wrote down when he was verbally stating exactly what we discussed and what we wanted for our pool.



When I called Al McIntosh on the phone, I said to him that I sincerely hope that he was not going to lie and say that we did not spend a considerable amount of time on the importance of the 6-foot depth. Of course, he did lie and just kept repeating to me that he “could not recall”.



We were also just told to read the back of our contract and that 3-5” is an acceptable margin of error for the length or width of the pool. Naturally, of course, it is not 4 inches over, but it is 4 inches short!



Additionally, they are now trying to extort an additional $3,000 from us even though we are paid in full and have all of our documentation that we are paid in full! I have asked for a specific list of everything that we paid for and they have REFUSED to send it to me. They just keep sending a 4-line spreadsheet and say we have any outstanding balance due to their accounting error, but it is not their policy to send a detailed statement of each cost.



Also, the first time we sat down with the salesman, we made it clear that we only had an 8-foot wide gate to the back yard and that we had 2 air-conditioning units on that side of the house. He wrote up the contract based on this and then a week (or so) later, he said “oops, we need to charge you an additional $1500 for your dig because our big equipment won’t fit.” We were very, very unhappy about this to say the least and they said that they would give us a bargain and only charge us an additional $500.00.



We also talked to 2 other homeowners in our neighborhood that used Desert Springs (unfortunately, not before we contracted with Desert Springs) and they would also never recommend Desert Springs to anyone.



And finally, they were unable to get our $600 pool remote and pool heater to work and it was over a month and several visits to our home by several different people before things would work. They also screwed up the installation of our salt system and it leaked like a sieve! Again, it was quite a while before they managed to get it fixed. Naturally, nothing worked when we had family come all the way from Ohio (and California) because it took them so long to fix their screw-ups.



There are other reputable pool builders in town and we really regret that we did not choose a different builder!

amale17

08/09/2013

Overall
Would never work with them!

My husband & I went to their "showroom" and Ron (sales/design mgr) discouraged our ideas, then made us feel like the cash we wanted to use was "eh". We're 33 & 35 and have $30-40k cash set aside (not to shabby but to his standards, not enough). My husband explained once back from his deployment he'd like to get the pool in but wanted to get the ball rolling now with a design, get a plan drawn etc). Ron agreed, we set up for him to come to our home on 7/20... and Ron never called or came over. Which turned out to be a blessing in disguise. If you can't follow through for a simple appointment, imagine what a nightmare process it would be overall. As pathetic as your lack of follow up is, thank you for not wasting anymore of our time.

ashgregory

07/22/2013

Overall

GRUDE! VERY RUDE! Lack of customer service skills & never return phone calls. NEVER!!



My husband and I have also had a horrible experience with Desert Springs Pools. We have had to explain the plans to every construction crew that has come to our house because the foreman in charge has given them all the wrong plans. We seriously have to go out there every time we see workers and explain everything they planned on doing is not accurate, then draw it out for them to make sure they know what the new plans were supposed to look like. Imagine the frustration of doing that for every crew after you just gave this company $40,000. What's the point of sitting down for an hour with the designer to revise the plans when they are going to just throw them away??



Not to mention we had to call the company two-three times a day every day for two weeks to get the deposit of $2,000 they promised us for our HOA and GO FIGURE we ended up just paying it with our own money because they gave us the run around and I was SICK OF IT!!



I do not and will not recommend this company to anyone. The actual guys who come out and do the work are very nice, very helpful, and do a great job. But the people in charge at the main office are RUDE, extremely RUDE (especially the lady at the front desk) and my husband and I have hated working with them.

lasvegaspools

09/05/2012

Overall
I LOVE DESERT SPRINGS POOLS ! ...

I LOVE DESERT SPRINGS POOLS ! Their Renovations Department just Renewed our Backyard Retreat ~ and We LOVE IT !

We recently moved into a home here in Las Vegas and the pool had been neglected for years, the tile was falling off the wall, the plaster was cracked and pitted throughout, out pool deck was cracked and crumbling, the equipment had been stolen and the wiring cut. It looked like a hopeless project, but a few thousand dollars later, we have a Like-New Pool and Spa for our family and friends to enjoy !!!! You guys did an amazing job, thank you !!!

Details

Phone: (702) 452-5900

Address: 8130 S Valley View Blvd, Las Vegas, NV 89139

Website: www.desertspringspools.com

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