I take my two cats there all the time. They do a good job on the hair cut and are really fast. My cats don't sit around in a crate all day. Unfortunately this last time my cat came back injured. The ligament or tendon that holds her knee together was torn. She is in so much pain she can barely walk. They must have pulled her leg too hard or something. But I know that she was 100% okay when I dropped her off. I have already spent $300 on vet bills. If she isn't better in 6 weeks, she will need surgery. In that case I will be taking them to small claims court. When I called and spoke to the person (owner) Cindy who groomed my cat she denied anything happened. She claims she didn't struggle with my cat or need any help. Anyone who knows about grooming cats KNOWS that is BS. Cats aren't like dogs and just stand there. They are easily scared and move around a lot. There is no way my cat just stood there to be groomed. She didn't even apologize! I should be going after her for the money spent on vet bills so far, but don't want the aggravation. If my cat needs surgery, I will be trying to collect the $5,000.00 it's going to cost. Please steer clear of this place. Save yourself a headache. My cat can't walk now and cries whenever she has to adjust or stand up.