First off my grandmothers Bp medication needed a refill while dr. Chaney was out of town , her staff decided that there was nothing the could do. My grandmother was in horrible condition bp spiked and almost took her in to emergency room but decided to call doctor office again and she got back a day earlier and they did call like they said they would.dr. Had informed me that was not procedure and her staff needed to apologize. 2wks later we are sitting in the waiting room and staff screamed across the room that my grandmother had a bill of $112 dollars and she won't let me be seen unless I get it paid today I stepped up to the window to explain to her this was the first I have heard of this and I can pay it that next morning but my grandmother needed to see the doctor she insisted that I was not going to get my 80 year old grandmother in to see anyone. A nice lady in the waiting room stood up and said enough she will pay it. I left because I could pay the bill just not that min. When I later called to make a new appt. the staff reminded me she won't see me if I don't pay. I informed her it still is no problem and I will have the money but I need to speak with the dr. Without my grandmother (because she was so upset on how she was treated) just to pay the bill and let the dr. Know what just happened staff made the appt. I got there mind you I'm 8 months pregnant and walk in and staff says no you won't be seen without my grandmother I said I informed them over the phone they said doesnt matter they won't let me talk to the dr. I said we'll I need to at least message her let her know what is going on they refused to let me get near the dr. I waited there till the dr. Saw me after that the dr. Protected the staff and by the time I was leaving the staff was yelling at me about the bill all the way down the hall even though Chaney told me it didn't matter just leave the continued yelling till I was in the elevator right I front of dr and pt.