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American Singing Telegrams

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Business Details

Hours:

Regular Hours

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Brands:
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Payment method:
amex, debit, discover, master card, visa
Neighborhood:
Gateway District
Category:
Theatres

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01/08/2015

Overall

American Costumes is a very unprofessional business. I ordered a singing telegram for a friend and was told the service would last MUCH longer than it did and that the performer who was supposed to be in a pink gorilla suit was going to have a tutu and a bow on his hair and he did not. He was also supposed to have a radio with music and make certain comments about the birthday girl and he did not. The whole thing lasted only 2 minutes and was CHEESY and not in a funny way, it was just horrible and dissapointing. They charged me 150.00 for this bad service and asked for a tip over the phone when I placed my order. When I found out how bad the service was I called in and the person at American Costumes was very rude from the beginning. I was told they don't do refunds and he would not connect me to a manager so that I could at least try and work something out, like a partial refund. I was asked why I did not like the service and when I explained I saw it on Facebook he was instantly mad and told me "What are you doing putting my stuff on Facebook". First of all, I did not post it someone else did and I can't control what people do. He was very defensive about this and I told him I would contact my credit card company to let them know and he said "once you tell them it's on Facebook they won't give you the time of day", and then he hung up on me. What a unprofessional rip off type of company and I would NEVER recommend them to anyone.

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American Singing Telegrams

390 W Sahara AveLas VegasNV 89102

(702) 617-0116

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