My mother has been a patient with Comfort Hospice for quite awhile and they work as hard today as they did when I signed with them. I tried two different hospice company's before Comfort and before I signed they'd tell me all the great people and programs they had and after I signed their contracts, I was lucky if I'd see the nurse once in awhile. With Comfort I know mom's being seen because the Comfort workers communicate with our group home staff and together they work as one. Their nurses see mom at least once a week but she's needed some extra care and her nurses stop by to check on her. Their aid who helps mom bath has had a heck of a time with mom yet she never complains. Moms sickness has made her nasty yet the aids and the nurses never complain. Comforts Chaplin visits mom almost weekly and he calls me after every time not only to let me know how moms doing but to let me know he's there for our family should we ever want to see or talk with him. He brings his guitar and sings songs and prays with mom. I've called their main office about six times and whomever answers the phone already knows all about mom before I finish saying her name. Their manager has made himself available to me from the beginning but with their hardworking caring staff, I get the answers I'm looking for within minutes of calling. If you need hospice services or are unhappy with your loved ones care, give them a call. They do all the work and you will rest easy like I do. John M.
This is by far the very best place I could have placed my father! They were recommended to us by our Nurse Practioner and it was very helpful right from the start. I needed help with finding a group home for Alzheimers patients and there were very few in the phone book and Internet. The Social Worker (Leslie and Sherry) located a great one for him close to my house. They also sped up the Medicaid program that I was having severe problems with. In the beginning we had a few different nurses due to our relocating my father and staff changes but then we were lucky enough to get the kindest, most caring, wonderful nurse (Huong) that was with us for a year. She had to leave so that she could return to school and get a Nurse Practioner degree so I couldn't be upset about someone getting a better education. The entire staff at Solari works together to make sure the Patients wishes are filled, needs filled and the family of the patient was their concern as well. When my father passed, they offered bereavement counciling for as long as I needed it. They took such great care of my father and I. They turned a horrible diagnosis and a financial hardship for us into a "team project" and worked together to accomplish everything we needed and more. I would recommend this hospice to absolutely everyone! They made me feel like part of their family and didn't forget about my needs as his daughter when he passed. They were and still are a class act!
They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand.