I wanted to take the time to acknowledge a few people at the Verizon store on Tropical Pkwy in Centennial Hills. First of all, I went in for an upgrade and dealt with Danielle. She was so knowledgeable to the point that I as an IT guy felt like I was back in school. She really has managerial potential in my book. She spent a whole lot of time with me as I ask a ton of questions. So props to you Danielle on a job well done. Now to the General Manager Michael Raimondo. Mr. Raimondo also spent a bit of time with me as I like to deal with the higher ups whenever I have some important questions that only managers can answer regarding exceptions. He really took care of me with great customer service, and I am very appreciative to him for that. I know how busy they were, but I am kind of selfish when it comes to my phone and the accessories I purchase. So props to the both of you for a job well done. If I could only take this store and employees back to Los Angeles with me……By the way the store is huge and has an impressive display of phones and accessories, very clean and well run. I have been to these stores before and it felt like the DMV. Keep up the great work!!! Sincerely, Kenny P.
A+++, this guys are great. Brought my broken iPhone 6plus for repair. after i tried to fix it in another store and they couldn't fix it claiming my phone has to many dents and that the broken glass cannot be replaced on it as it will not sit correctly on the frame. i took it to smart fix for a second opinion and the store manager Essi checked the phone and said he can do it and i need to leave the phone for about 2 hours with him. i was sceptical but didn't had anything to loose so i gave him the green light. came back after 2 hours and the shattered glass was replaced and i could use the phone again, altho i realize that the dents on the phone not gonna go way but still the job was done very professional and i can use my phone again until i upgrade it in September, it was very quickly and the price was very competitive compering to other stores in the area. i will use them again if needed.
I came to this store when i was in vegas (im from california) and was extremely happy with the service i recieved from nick! Nick was very honest he explained to me why my bill was so high and explained to me ways i can get my bill to go down. That day i walked out with a tablet and he walked me step by step through the agreement as to just asking me to sign and hit next. He gave me his word that i would not be charged the one time fee for activating the tablet and he was very honest. I didnt get charged. As a sprint customer since 2012 i can say i was very satisfied ive never walked into a sprint store and have an employee take their job so seriously and act in such a professional way like nick did. Im very happy and when i go back to vegas and i ever have to go to a sprint store for whatever reason i will be going back to this one. THANK YOU NICK!!!! IM ONE VERY HAPPY SATISFIED CUSTOMER!