First of all, this hotel is definitely located on one of the nicer parts of Las Vegas. My husband and I walked around in the morning to get breakfast & it seemed really safe. The hotel consisted of several buildings, which were a little hard to navigate. The buildings looked nice from the outside, the pool looked clean, and the landscaping was decent. Parking was convenient to our room. There were some bad things though. Whoever designed the hotel was clearly inexperienced and just shoved things wherever they would fit. There was only one elevator per building. Our room was allllll the way at the other end of the hall. The elevator is inside what appears to be an old closet. The beds were small for two people (only full size), but they were soft & comfortable. The room was huge! The bathroom had a tub (without a shower curtain) a walk-in shower, a nice long counter, and the toilet was in a small room with a separate door. The shower didn't have shelves for shampoo, shaving cream, face wash, etc. However, the 2nd day we were there, I got out of the shower and noticed bloody fingerprints on the back of the bathroom door frame.... I was scared after that. The food was EXPENSIVE. The only available Internet cost $13.99 a day and was dirt slow.
I recently spent two nights at the Tropicana for a reunion with old friends. Anyway the room was incredible! It was simply lovely. The casino itself is looking beautiful, especially the stained glass ceiling. The pool setting was to die for! They are in the middle in the middle of renovating, which appears to be coming along quite well. I believe when completed, it will be very nice for either an individual visit or a small convention. Rates were excellent. They need to have some classes on detail and customer service. One detail was while in the gym one day, there were no sanitary hand wipes. The next day there was no water. There was no way to change the tv channel from sports. The room was way too warm and could use some more ac. There needs to be one employee dedicated to this area. Other areas of customer service could use some training as well. While the customer service was not bad, it was far from award winning. Overall, I had a pleasant stay and for the money, it could not be beat! Would recommend it.
I stayed at the Luxor during a business trip for several days and the rooms were somewhat small, but well decorated and in good condition. My only complaint is with the lack of Wi-Fi access for my PC. One of the Luxor's webpages says that wireless access is available and lists Blackberrys, Treos and other devices that it supports. I had mistakenly assumed that I would have wireless internet access for my computer, but when I inquired at the front desk, several hours after checking in, I was told that the hotel doesn't offer Wi-Fi access and that the only way to get internet access for my PC was to pay $12 per day for an in-room ethernet connection. After running to an internet cafe for a few days, I later found that there was an unsecured hotspot near the Starbucks in the lobby of the Luxor, although this seemed to be owned by some other business in the area.