They obviously are a part of a large corporation by the typical way they've pass the buck and you never talk to the same person twice. The staff turn over rate in the IndianRocks Road office is astounding. I have never seen any children in there. They just basically "stole" $1,600 from me for a process regarding invisiline braces that was never documented and the reason I had to stop was because they no longer had a dentist that wanted to work on Friday. Though they did when I started. So because they cannot provide the service , I HAVE to pay $1,600. Robbery. And three people said someone else told me and know one did. And this dentist took me in today knowing I was afraid of drills and with no care to my well being (normally what he did Today I would have had novcaine or laughing gas due to fear of dentist) and he rudely treated me as if I did something wrong.
I would make sure you have everything in writing - especially with hi-dollar items in this office. Seems like they could be using trusting people like me to line their pockets.